Reward for Space Race not received

Trish_Dalessio · May 2018

I won first place in the Space Race last night.

I clicked on the Claim Reward button and was supposed to receive various boosters plus free hours of colour bomb and striped/wrapped.

These have vanished and I am very disappointed, as I worked hard to get to the top spot in this contest

Please could you look into this to figure out what happened? My email is trish.d1968@hotmail.com & I play on my mobile.

Many thanks

Xarly · May 2018

Hi Trish,

Thanks for letting us know! Sometimes the rewards take time to appear after the event is finished. If in a couple days you still haven't received them please come back and let us know!

We're aware of this issue and are trying to improve the situation for you :-).

Cheers,

Xarly

Trish_Dalessio · June 2018

Hello Xarly

I waited a couple of days as advised and still have not received the rewards

I would be grateful if you could look into this and let me know the status.

Many thanks for your help.

Reward for Space Race not received

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