Candy Crush Jelly Saga

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Piggy bank purchased but game crashed

I linked to the game through the rewards email sent yesterday which linked me through the App Store. I was about to complete level 912 but needed more gold so I purchased my filled piggy bank. Game crashed as I was about to finish. Now when I load the game, it shows piggy bank is full again, no remaining lives and yet I have a completed purchase. What's the answer??

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Accepted answers

Creative_Elsa

Hi Linda, thanks for letting me know. Please follow the steps in the link above because purchase issues are no longer handled here in the community.

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Creative_Elsa

Hi Linda, thanks for letting me know. Please follow the steps in the link above because purchase issues are no longer handled here in the community.

Linda_Emerson

My purchase went through but I didn’t get the 50 bars!

Creative_Elsa

Hi Linda, did your purchase go through? Did you not get the gold bars? As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

Accepted answers

Creative_Elsa

Hi Linda, thanks for letting me know. Please follow the steps in the link above because purchase issues are no longer handled here in the community.

All comments

Creative_Elsa

Linda_Emerson

My purchase went through but I didn’t get the 50 bars!

Creative_Elsa

Hi Linda, thanks for letting me know. Please follow the steps in the link above because purchase issues are no longer handled here in the community.

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