after setting new pasword unable to login

troehrig · November 2018

i forgott my password, so i reset it, now i cant connect to any candy crush an farm heroes, only reinstall the game will help, but so i loose all my booster...is there any other possibility?

my os is android 8.0

_Elsa_ · November 2018

Hi troehrig, please do NOT uninstall the game until you have tried everything else and you already know it's because you will lose all lives and boosters on your device. I'd like you to try some troubleshooting for your device. Follow the steps on here: https://care.king.com/en/blog/article/retrieving-your-game-on-an-android-device . I would also like you to please check that you have the latest version of the game so follow these steps:

On Android, Go to Settings > application settings > manage application, then tap on the app. It'll say the version you are running under the name. You should have version 2.9.

troehrig · November 2018

hi

thx fot the answerbut i have changed my king.com password, i'v been never connected to facebook with my games

should i try the stpes in your link anyway?

_Elsa_ · November 2018

If your game is working fine then you don't have to do the steps. But you might want to hold on to the link just in case you have issues in the future.

after setting new pasword unable to login

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