Sign Up!

🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000

Jelly crush will not connect to Facebook

Sarah_Routledge
Sarah_Routledge Posts: 1 Newbie
in Support

I cannot get jelly crush to connect to Facebook...I am connected to the Internet and everything else works on my iPad...I have reset and updated software to no avail

Flag · Helpful Sweet Love Haha

Best Answer

«1

Answers

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
    Answer ✓

    Hi Sarah,

    We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

    Thank you for your patience until the issue is resolved.

    Flag · Helpful Sweet Love Haha
  • Jonathan_Howard
    Jonathan_Howard Posts: 3 Newbie
    edited January 2016

    Hi Sarah,

    We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

    Thank you for your patience until the issue is resolved.

    Is there a time frame as to when this problem will be resolved?
    Flag · Helpful Sweet Love Haha
  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager

    Hi Sarah,

    We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

    Thank you for your patience until the issue is resolved.

    Hi Jonathan, it is currently too early to give an estimate but we have located the issue and are working on getting the server back online as fast as possible.
    Flag · Helpful Sweet Love Haha
  • Kelly_C
    Kelly_C Posts: 9 Level 2

    Hi Sarah,

    We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

    Thank you for your patience until the issue is resolved.

    Thank you
    Flag · Helpful Sweet Love Haha
  • Stacey-2
    Stacey-2 Posts: 1 Newbie

    Hi Sarah,

    We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

    Thank you for your patience until the issue is resolved.

    Is there an updated time frame now that you have located the issue??
    Flag · Helpful Sweet Love Haha
  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager

    Hi Sarah,

    We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

    Thank you for your patience until the issue is resolved.

    The server issue has been solved. Thank you all for your patience and understanding.
    Flag · Helpful Sweet Love Haha
  • Jo_Mallon
    Jo_Mallon Posts: 2 Newbie

    Hi Sarah,

    We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

    Thank you for your patience until the issue is resolved.

    i had this problem, but once fixed i had lost all my boosts etc, Why?
    Flag · Helpful Sweet Love Haha
  • Jo_Bretherton
    Jo_Bretherton Posts: 2 Newbie
    edited April 2016

    Hi Gail,

    i had the same problem, then I discovered my daughter had signed into facebook through safari and hadn't logged out, so I searched for facebook on safari, logged her out, logged out of my facebook and jelly saga,then relogged into both, it now works.

    hope this helps!!

    jo

    Flag · Helpful Sweet Love Haha
  • Jason_Vallad
    Jason_Vallad Posts: 4 Newbie

    Hi Sarah,

    We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook.

    Thank you for your patience until the issue is resolved.

    Whatever you did, it didn't work...my will still not connect to this day and I have tried everything! My candy crush soda connected right away but jelly will not
    Flag · Helpful Sweet Love Haha
  • Wendy_Keller
    Wendy_Keller Posts: 3 Newbie

    Hi Gail,

    i had the same problem, then I discovered my daughter had signed into facebook through safari and hadn't logged out, so I searched for facebook on safari, logged her out, logged out of my facebook and jelly saga,then relogged into both, it now works.

    hope this helps!!

    jo

    Your answer solved my problem as well, which was not even close to the above problem! Thank you for posting!
    Flag · Helpful Sweet Love Haha

Hey! Would you like to give us your opinion?

Categories