Candy Crush Jelly Saga

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Issues opening app

Each time I open the game it shuts down automatically. I closed everything and reset phone and still have the issue. I would like to reload the game but I am unable to do that. This is for an iphone

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David_Rosen

Hi David- Thanks for posting on King Care. I am sorry that you have been experiencing a problem loading your game on your iPad. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices
Let me know how you get on :-)

It won't open still. In addition, I can't save progress without being able to get on. Any idea how to save progress without being able to access app and then reloading it on?

Cezdiamond

Hi David- Thanks for posting on King Care. I am sorry that you have been experiencing a problem loading your game on your iPad. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

Let me know how you get on :-)