Candy Crush Jelly Saga

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Cant access next level

CB-3

I completed level 382. Can't access the next level. The current screen shows levels 417 to 420. Please help.

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Cezdiamond

I backed up all my stuff, reset my tablet to factory defaults, and reinstalled all my apps. The game works again. It was a last ditch effort that I don't recommend unless you get as frustrated as I did.

Thanks for sharing with us!

Cezdiamond

The above responses are not of any help. Still stuck after completing the full 7 days of watering the plant.

I am sorry about this, which model of device are you playing on?

Cezdiamond

I'm having a similar problem and emailed support say I had already tried disconnecting/reconnecting to fb, reinstalled the game, restarted my tablet, etc. and asked for advice. I received an autoreply telling me to do the things I'd said I'd already tried and referring to the King Care Community. Here I am, and the issue remains unresolved.

I am sorry about this, which model of device are you playing on?

Lee_Ann-3

I backed up all my stuff, reset my tablet to factory defaults, and reinstalled all my apps. The game works again. It was a last ditch effort that I don't recommend unless you get as frustrated as I did.

Cezdiamond

Thanks everyone for letting us know, we are currently looking in to this. We hope to have an update for you shortly.

CB-3

The above responses are not of any help. Still stuck after completing the full 7 days of watering the plant.

Lee_Ann-3

I'm having a similar problem and emailed support say I had already tried disconnecting/reconnecting to fb, reinstalled the game, restarted my tablet, etc. and asked for advice. I received an autoreply telling me to do the things I'd said I'd already tried and referring to the King Care Community. Here I am, and the issue remains unresolved.

Cezdiamond

Hi CB- Thanks for posting on King Care. I am sorry that you have been experiencing a problem progressing in your game.

Is there an error message?

Please make sure that you have the latest version of the app installed in the Play Store.

Thanks!

Accepted answers

All comments

Cezdiamond

Hi CB- Thanks for posting on King Care. I am sorry that you have been experiencing a problem progressing in your game.

Is there an error message?

Please make sure that you have the latest version of the app installed in the Play Store.

Thanks!

Lee_Ann-3

CB-3

The above responses are not of any help. Still stuck after completing the full 7 days of watering the plant.

Cezdiamond

Thanks everyone for letting us know, we are currently looking in to this. We hope to have an update for you shortly.

Lee_Ann-3

Cezdiamond

I'm having a similar problem and emailed support say I had already tried disconnecting/reconnecting to fb, reinstalled the game, restarted my tablet, etc. and asked for advice. I received an autoreply telling me to do the things I'd said I'd already tried and referring to the King Care Community. Here I am, and the issue remains unresolved.

I am sorry about this, which model of device are you playing on?

Cezdiamond

The above responses are not of any help. Still stuck after completing the full 7 days of watering the plant.

I am sorry about this, which model of device are you playing on?

Cezdiamond

I backed up all my stuff, reset my tablet to factory defaults, and reinstalled all my apps. The game works again. It was a last ditch effort that I don't recommend unless you get as frustrated as I did.

Thanks for sharing with us!

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