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Hello? when are they fixing this? Mine stopped working on PC and android a few days ago. I have purchases on there, are they going to fix it or refund my money?
Hi and Welcome to the King Community
This Candy Crush forum but not to worries will move to correct forum , Please visit Candy Crush Jelly Community
@Princess_Jessica
I have been playing for awhile and now it won't open on my laptop
@Princess_Jessica I just thought of something. I don't know if you were here in the community when we had game glitches for the players who played through Facebook. It wouldn't load for one ..... it turned out to be a Facebook glitch so we all had to wait until Facebook fixed it on their end. It happened with Facebook three times that I can recall. It might have been more. Could this be a Microsoft glitch, similar to what we experienced with Facebook? I remember reading that the reason why mobile takes longer to release the levels is because they have to be approved by Apple and Android. I wonder if it's the same method with Microsoft.
Now when I just tried to open it it doesn't stay frozen. It gets to the same screen as before but then the game actually closes via Windows 11.
Here's another thought ................. could it be that the more levels that are added to a game cause the game to crash on certain platforms. Or do you think those platforms can handle the increase in levels without a problem? I know you don't have the answer so maybe a CM can find out more and tell us more of why it's taking so long to fix. Now that Microsoft owns the King games maybe on their end they have to make more changes. Just a thought!
I hope that the problem on Windows 11 will be fixed soon. Today, new levels are being released and the episode race cannot be won if players only play in the Windows app. You will not receive gold bars for the episode race. Will there be compensation for this?
My app loads briefly and then crashes/closes again.
Mine also oh gosh
mine has been that way for 3 days now. anyone know what's going on ?
There are a few posts about this on the forum. If you are using Windows 10/11, there is some problem with the latest update of the game. Apparently they are working on it. Still works on phones, but if you want to use a computer or tablet, you're out of luck rn.
candy crush jelly saga still won't open
Thanks for the reply. I think for many of the people who play on their computer it's an accessibility concern. Phones are too small for some visual impairments or for those with dexterity issues. This is the reason the switch away from landscape mode on one of their other games (Candy Crush Saga) meant it was no longer playable for some as well. If King is moving away from supporting anything other than phones, this will prevent many from being able to play their games. Phone screens are too small. Hoping it's just a glitch with Jelly Saga and people will be able to play again soon.
Please please everyone, DO NOT uninstall your game. They are working on a fix. I am sorry you are having this problem, but we ask for your patience. 😂
Hello welcome please do not uninstall and reinstall you may lose all saved boosters, gold, and progress. The issue will not be resolved with uninstalling. There is a known issue with jelly and we are working hard to try and get it resolved. Here is a link where you can read more about it and where other players are also having this issue 🤗
this is a known issue after the update so we're asking please be patient as we work hard to resolve this and get the game up and running properly for you 😊
I am sorry but not as of yet. I know it is hard to not play Jelly. I play on my phone, if that is possible to do.
They are working hard on getting a fix 💕
please be patient as we are working hard to resolve the issue after the update this glitch happened so we know about it and will work hard to get the game back up and running 🤗
the issue is with the game itself after the update something caused a major glitch so please be patient we are working hard to resolve this issue 🤗
Hi Jo, is there any update? It's been 5 days of being unable to load the game now. Many thanks
I open my game it starts loading and then it closes before the game begins this has happened for six days
Candy Crush Jelly won't open
I haven't been able to get in for at least a week.🙄
Hey Jellies ! 👋 Are you ready for thanksgiving? I'm not! 😁 November is such a hectic month for me and I'm sure you to so let's just do something easy and fun for some goodies 😜 Let's pick your brain with some crazy math 😱 What to do✔️ Complete this math puzzle and post your answer using the spoiler to make it fun for all!…
Dare to leap through the swamp for a share of 100 Gold Bars? A new adventure has arrived in the Jelly Kingdom. You and other players have landed in the mysterious Jelly swamp, where a glittering pile of Gold Bars glows in the distance... but reaching it won’t be easy. To get the prize, you must carefully leap through the…
Hi fans of Candy Crush Jelly Saga! We know that adding friends and requesting lives can sometimes be a bit confusing, and it's a hot topic in the Jelly community. We're here to help clear things up for you! Let’s dive into some of the most frequently asked questions. 💬 How can I add friends? We understand that you might…
Dear community members, I know that the CMs and GMs will be posting Christmas messages and contests but I'm feeling a bit sentimental this morning thinking about the next holiday! Two years ago I created this video with my favorite singer, Elvis! Since the Hub was taken down you can no longer see this so I am reposting it…
When We play CCS or CCSS, We can get a Mega Color Bomb booster, So I wish this would be partially applied to CCJS as well. If you've played CCJS before, you'll all know that there's Normal Mode and Boss Mode. I think the plan that I've been thinking of should probably apply to Normal Mode, but not Boss Mode. Like the Jelly…
How do I Change the team? Where is the button? My game is all messed up. nothing is working right, How do I reset the game? Thanks
so I’ve been recently getting this strange bug after the game loads as instead of seeing rivals on the jelly race banner I’m seeing purple squares instead and it’s getting stressful I don’t known what to do my app is updated and connection is solid
