Restoration of game level

Question

Hi there. We accedentially deleted Candy Crash from our tablet. We did not have user account before losing the game. Please help us to restore that.

Creative_Elsa · Answer

Hi @sarvina, first thing that you need to do before your progress gets restored is to create either a Facebook or Kingdom account.  Once you have that then you can follow the steps below.

Please follow the steps on here to help you
get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work,
then please complete the contact form and they can manually add it back for
you.

https://soporto.king.com/contact

Make sure to complete the contact form with this topic and subtopic.