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Level 637

Cat-13

At the top of this game I'm suppose to get stripe candy in two locations. It's not coming out

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firebombmarkus

@Cat-13 I understand what is happening but I don't know how to help you to solve it. I will tag our Community Manager @Xarly and hopefully he will know more about this issue.

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Cat-13

When I go to the right and click on the envelope, and hit play with friends from Facebook I can log in with no problem. However when I go to the far left and hit the icon and try to login it won't take my password.

firebombmarkus

Hi again @Cat-13 Did you do those steps? I understand your frustration but please you need to cooperate so we can help you. I read your thread and I am aware it is Jelly Saga and I understand your issue with striped candies. Can you please tell me which device are you using? Thank you.

Cat-13

Why is it working after I left it didn't work when I was using it?

Cat-13

Okay. In the beginning I told you it was Candy crush jelly saga. So I just wasted all this time with you? And the game never worked. Not to mention a crash so I can't get in and change anything. Wow just wow

firebombmarkus

Hi, @Cat-13 it's nice to see you here 😊 I am sorry this is happening to you. Can you please check if your game is up to date? The latest version should be 2.14.15. Also, you can clear the game cache and cookies. Sometimes those basic steps can solve a lot of issues. Please keep me informed what is happening 🤗

@Foley1362 Thank you for flagging me. Let's see first these troubleshooting steps and if it doesn't help we will go further.

Have a great weekend both of you and keep crushing 🍭

KingChewy

Hi @Cat-13 - sorry it’s now working for. Unfortunately though we’ve been discussing this in the wrong area as this thread is the the Candy Crush Friends area. Can you please post your info again in the below area under the support team for them?

@firebombmarkus - do you know of any Superstars for the Jelly team we could tag on this thread so they have the history for this?

https://community.king.com/en/candy-crush-jelly-saga

Cat-13

Also everything changed on that level. My avatar change face. It wouldn't let me, and still won't let me get in with my password. And change it back. My face next to the number is gone.

Cat-13

Candy crush jelly saga. I am now on 638. As it was coming down and adding up the score not one of the striped candies came down.

KingChewy

That’s extremely odd. Which version of CC is it?

Cat-13

That's the point. It doesn't dispense any of them. I've been on that level for wo days now I haven't yet seen one striped candy

KingChewy

Hi @Cat-13 - thank you. For future reference after you post your comment you may edit it for up to a day by selecting the gear wheel that appears in in the upper right corner of your post.

in regards to your picture is this for Candy Crush Friends or one of the other games? Please note each game has its own community to post questions in.

Lastly those types of wheels should proceed a booster when the correct move results in the Candy falling and requiring the middle column to dispense one. However not all levels dispense every single time you get the wheel to move.

Hope that helps and happy crushing!

Cat-13

Posted

Cat-13

Foley1362 said:

@Cat-13 - where did you post the picture?

It's pisted

KingChewy

@Cat-13 - where did you post the picture?

KingChewy

You should be able to hit choose files and then select Photo Library from your phone. If not you might have photos access blocked in your settings.

Cat-13

I saw that came up. It still doesn't tell me what button to hit. I found how to do the picture. But it won't let me send it. Got the picture up. Whew! As you can see from the top It's suppose to give out stripe candies.

KingChewy

Hi @Cat-13 use the little mtn looking icon like this below. Should allow you to pull a photo from your phone.

Cat-13

I'm having a hard time with my phone. I play on my computer at home which is a tower

Cat-13

I took a picture of it with my phone but I'm trying to figure out how to put it in th

KingChewy

Hi @Cat-13 - can you please take a screen shot of the issue and confirm what device you are playing on? Also sometimes by clearing the cache on your device it can help reset the game and clear the issue.

Keep crushing 💪🏻