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Level 637

Cat-13

At the top of this game I'm suppose to get stripe candy in two locations. It's not coming out

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firebombmarkus

@Cat-13 I understand what is happening but I don't know how to help you to solve it. I will tag our Community Manager @Xarly and hopefully he will know more about this issue.

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firebombmarkus

Hi @parvin and welcome to our adorable Community 😊 We use only English language here. Please make a new post in English and we will do our best to help you. Have a wonderful day 🤗

parvin

چگونه با دوستان ارتباط بر قرار کنم

Cat-13

Okay... I got my Avatar back here. But not on the game on Facebook either. Please see if I can change my e-mail. Thanks

Cat-13

Check you messages

Cat-13

How do I change my e-mail address. I think that would fix it.I got my Avatar back

Alansmart

Hey again @Cat-13, you are correct about the booster loss, but if you can't resolve the issue any other way this is an option but please be sure to screenshot your level and gold before you do that as they can be reacquired, if you choose to take the steps please let me know how it goes ok 🙂

Cat-13

But then I'll lose all my lollipops. I already cleaned everything out I do not want to lose anything. They don't replace lollipops with this game

Alansmart

Hello and welcome @Cat-13, have you tried the uninstall then redownload troubleshooting? If not then screenshot the level you are on and the gold you have, clean all cookies and cache memory then uninstall and redownload and open app.. if you have not done this then please let me know if it works for you ok, hope you have a devine day 🙂

firebombmarkus

@Cat-13 I understand what is happening but I don't know how to help you to solve it. I will tag our Community Manager @Xarly and hopefully he will know more about this issue.

Cat-13

this is where I cannot get in. As you can see my avatar is gone but on my screenshot there is another Avatar. I can get in on my Facebook. But it still won't change the Avatar. I cleaned the ceverythingI told you guys that three times it still won't let me do it

firebombmarkus

@Cat-13 Ok, thanks for clarifying a little bit this situation 😊 Did you say you cleared cache and cookies? I know it sounds simple but sometimes it is resolving most of the issues. Also you might try disconnecting from Facebook, deleting your Facebook app and then log into Facebook on browser and see if it helps. Keep me informed please. I would really like to help you with this.

Cat-13

When I was on 637 I never got one stripe candy. It never came down like that. Ever since I was on that game everything's been messed up with my avatar trying to sign in. However I can sign in on Facebook. But my avatar still won't come up

Cat-13

as you can see my avatar by the number I'm on it's not coming up. The avatar on the upper right is not the one I use. And it won't let me change it. When I go to check in on the lower left clicking on that button it won't take my password. All this happened at 637 and I can't get it back.

firebombmarkus

@Cat-13 Thank you for reaching out.
I've just looked into this level and I will post the video for you. As I can see, those striped candies are very rare. The goal is to reach color bombs and make as much striped candies yourself so they can spread the Jelly. Are you not getting striped candies at all?

Please look at this video and it might give you an idea on how to approach this level.

https://youtu.be/6OuTWnHAjZ8

Cat-13

the striped candies never came down.

firebombmarkus

Hi again @Cat-13 Can you please make a screenshot of your problem? It would help a lot. And can you please be specific about your problem? I have read the thread from the beginning several times, but can't understand what is the problem exactly. That's why I need a screenshot of specific situation. Thank you kindly 😊

Cat-13

You have a great weekend also

KingChewy

Cat-13 said:

Candy crush jelly saga. I am now on 638. As it was coming down and adding up the score not one of the striped candies came down.

Hi @Cat-13 - I am very sorry to hear of your frustration. I did my best to assist you and until this post ☝🏻 from this morning you had not confirmed which version of CC you were playing.

After this point I got @firebombmarkus involved to help once I realized I would not be able to. And I sincerely hope he is able to assist you further. Have a great weekend!

Cat-13

Good afternoon. I tried those steps clearing my cookies and everything nothing changed. Have a good weekend

firebombmarkus

@Cat-13 Thank you for reply. I will need to investigate this and I will reach to you as soon as possible. Have a great weekend 😊