Candy Crush Jelly Saga

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Candy Crush Jelly Saga

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Game freezes

you need to make a reset button that does not lose my progress or where I freeze in the game. I notice it only freezes when I am winning. Never freezing when I am about to loose.

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johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3240889#Comment_3240889

Hi, sorry you are having this problem. Please do a soft reset

Log out of your game, Turn your device off and let it set for about 10 seconds. Turn your device back on and log in your game with your email and password. Do No Delete Your game. You will loose all of your boosters if you do.

Please follow this link to know how to restart your device: https://support.apple.com/en-us/HT201559
This link will be helpful to learn how to close an app: https://support.apple.com/guide/iphone/quit-and-reopen-an-app-iph83bfec492/ios

Update your device to the latest version of iOS and check for any updates for the game app

Check device updates guidance through this link: https://support.apple.com/en-us/HT204204
For app updates please check: https://support.apple.com/en-us/HT202180

Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link: https://support.apple.com/en-us/HT201656

🤗

heykel

IOS 18.1.1

heykel

my game freezes. Candy crush jelly. So frustrating I loose my progress. Freezing during the game, cannot do anything. Screen does not recognize it’s being touched.

Colorbomb_Collector

Hello there,

I understand that your game is freezing so can you please restart to restart your game and device? After that, check if there are any updates for your devices OS and the game?

Also, could you please tell me your device model, game version and OS version?

Have a nice day!

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Accepted answers

All comments

Colorbomb_Collector

Hello there,

I understand that your game is freezing so can you please restart to restart your game and device? After that, check if there are any updates for your devices OS and the game?

Also, could you please tell me your device model, game version and OS version?

Have a nice day!

heykel

my game freezes. Candy crush jelly. So frustrating I loose my progress. Freezing during the game, cannot do anything. Screen does not recognize it’s being touched.

heykel

IOS 18.1.1

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3240889#Comment_3240889

Hi, sorry you are having this problem. Please do a soft reset

Log out of your game, Turn your device off and let it set for about 10 seconds. Turn your device back on and log in your game with your email and password. Do No Delete Your game. You will loose all of your boosters if you do.

Please follow this link to know how to restart your device: https://support.apple.com/en-us/HT201559
This link will be helpful to learn how to close an app: https://support.apple.com/guide/iphone/quit-and-reopen-an-app-iph83bfec492/ios

Update your device to the latest version of iOS and check for any updates for the game app

Check device updates guidance through this link: https://support.apple.com/en-us/HT204204
For app updates please check: https://support.apple.com/en-us/HT202180

Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link: https://support.apple.com/en-us/HT201656

🤗

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Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Jelly Saga?
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of January 14, the latest level available is 9565. Enjoy the new content and have a Jellylicious day! 🍭