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WiFi

Why am I getting a message saying that I do not have a WiFi connection?

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Hi @queenmantha a very warm welcome to the King community.

Have you tried:

Firstly trying to disconnect your game by logging out of the Settings menu.

Now close all apps and turn off your device. Turn it off for at least 10 seconds, then turn it on again.
Check for updates to your device and apps
Now clear the cache of the game in the following order: Settings> Apps> Game name> Clear cache.
Make sure you are within range of a wireless router. If you are using mobile data, make sure that this is enabled correctly in Settings> Mobile data.
Join the game again, and reconnect to your King account.

Please don't uninstall and re-install your game as your boosters will be lost, just logging out of your game and giving it a re-boot as above solves several issues.

Accepted answers

All comments

Hi @queenmantha a very warm welcome to the King community.

Have you tried:

Firstly trying to disconnect your game by logging out of the Settings menu.

Now close all apps and turn off your device. Turn it off for at least 10 seconds, then turn it on again.
Check for updates to your device and apps
Now clear the cache of the game in the following order: Settings> Apps> Game name> Clear cache.
Make sure you are within range of a wireless router. If you are using mobile data, make sure that this is enabled correctly in Settings> Mobile data.
Join the game again, and reconnect to your King account.

Please don't uninstall and re-install your game as your boosters will be lost, just logging out of your game and giving it a re-boot as above solves several issues.

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