Candy Crush Jelly Saga

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candy crush jelly purchase not received

i purchased 6.99 package in game at 2:50 pm today and it was deducted from my bank acct. yet the site says it was not charged and i did not receive the purchased item Please give item or refund my money the total was 7.71 in total due to taxes Thank you.

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DieOmimi

Hmm, I don't know what you expect now that you're rejecting my answer.

Have you tried the 📕 Help Center link? There's a whole section dedicated to purchases there.

—> Purchases and Payments

DieOmimi

Hi @tanyaprunty warm welcome to our community. You've arrived in Farm Heroes Saga🍓, which is a different game than Candy Crush Jelly Saga.

To help you, I'm giving you a link to our 📕 Help Center. It explains how to proceed in your case. Please note: we can't handle purchases here in the community because the receipts contain very personal data and, for security reasons, cannot be made public.

Please see here: Purchases and Payments

I'll also forward your question to the Jelly Community.

Accepted answers

All comments

DieOmimi

Hi @tanyaprunty warm welcome to our community. You've arrived in Farm Heroes Saga🍓, which is a different game than Candy Crush Jelly Saga.

Please see here: Purchases and Payments

I'll also forward your question to the Jelly Community.

DieOmimi

Hmm, I don't know what you expect now that you're rejecting my answer.

Have you tried the 📕 Help Center link? There's a whole section dedicated to purchases there.

—> Purchases and Payments

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