Candy Crush Jelly Saga

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Issue with candies when replaying

NamTruong2001

In new version 4.9.0, I notice something wrong in this game.

When I replay a random level, all candies still stay the same, from colors, location and even candies when falling. They fall exact the same when I swap candies. Even with boosters, they always displays in the exact location where they left when replayed. It makes some hard levels even harder or impossible to win because candies are not refreshed at all.

The only way to refresh those candies is to quit the app and restart from scratch. What is going on?

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Comments

Cat-13

@Haechan_17 I hope to hear from you soon. I'm reaching out to everyone. I'm so stuck. Thanks!😁

Cat-13

I came back but the game is still the same. Does anyone know when it will be fixed? It's extremely hard just to win a level. Thanks!😊

Cat-13

I can't pass level 9695. It's the same pattern no matter what. I tried using my color bomb with the one-color bomb, but the game put them apart which made my boosters useless. I hope they fix it soon. I'm going to take time off again. Someone, please let me know if they fix it. I'll check back maybe next week or so? Thanks😊

Cat-13

Thanks for answering so quickly!😁 I just started playing this morning. Can you have him check why the color balls aren't clearing levels like they use to when both are activated together? Also the fish go to help the queen or the other guy. And you have trouble winning because the game keeps getting repeated and the fish keep going to the same pattern. I hope you and everyone had a wonderful weekend!!!😁😍😎 It's going to be a warm week!!!! Yes!😊 @Haechan_17 @Princess_Jessica @johamilton @Snow_Rider Hello everyone😊😄😊😎

Diamond_Lim

Yeah...! @Cat-13 😅😅😅

I tag my best colleague : @Haechan_17 checks this problem first then he answers and helps you for this problem soon. 😉

Also thank you for continuing and loving to play Candy Crush Jelly Saga! 🍭🍬🍮🤗

Have a wonderful, happiness, fun, safe and relax weekend too! 😄

Cat-13

@Diamond_Lim I'm having the same problem. So, I thought I would try something different. I used my color bombs, I thought they would go together in the same spot. Instead, they went in the opposite side which made the game useless. I'm on Level 9687. I'm only doing one level a day. I'm going to take a few days off until it's fixed. i don't want to get so frustrated, that I don't enjoy the game. Ireally like the game and everyone here!💖😁

I wish everyone a wonderful and safe weekend..😎😆

NamTruong2001

Still have no idea, just notice it since the new update and it is very uncomfortable. Hope someone in the studio sees the post or some hard levels are really hard to pass.

Cat-13

Help me to understand. Even when I use the color bomb mine does the same thing. The game needs fixing. I'm sure they will get to it.😁😎

Cat-13

ok. But why doesn't it change? I still don't understand. It makes playing the game even more difficult and frustrating. How do you get pass it? Thanks so much for your help.

Andres-2

@Colorbomb_Collector

NamTruong2001

More screenshots

Try replay the same level and it does not change the position.

This is when I quit the app and restart the app. It is very frustrating to do that when I want to replay it.

NamTruong2001

A random level at 1:52 PM, using colorbomb

still that level in 1:53 PM, candies and colorbomb still stay the same, they are not shuffled when replayed at all.

Comments

Cat-13

@Haechan_17 I hope to hear from you soon. I'm reaching out to everyone. I'm so stuck. Thanks!😁

Cat-13

I came back but the game is still the same. Does anyone know when it will be fixed? It's extremely hard just to win a level. Thanks!😊

Cat-13

Diamond_Lim

Yeah...! @Cat-13 😅😅😅

I tag my best colleague : @Haechan_17 checks this problem first then he answers and helps you for this problem soon. 😉

Also thank you for continuing and loving to play Candy Crush Jelly Saga! 🍭🍬🍮🤗

Have a wonderful, happiness, fun, safe and relax weekend too! 😄

Cat-13

I wish everyone a wonderful and safe weekend..😎😆

NamTruong2001

Still have no idea, just notice it since the new update and it is very uncomfortable. Hope someone in the studio sees the post or some hard levels are really hard to pass.

Cat-13

Help me to understand. Even when I use the color bomb mine does the same thing. The game needs fixing. I'm sure they will get to it.😁😎

Cat-13

ok. But why doesn't it change? I still don't understand. It makes playing the game even more difficult and frustrating. How do you get pass it? Thanks so much for your help.

Andres-2

@Colorbomb_Collector

NamTruong2001

More screenshots

Try replay the same level and it does not change the position.

This is when I quit the app and restart the app. It is very frustrating to do that when I want to replay it.

NamTruong2001

A random level at 1:52 PM, using colorbomb

still that level in 1:53 PM, candies and colorbomb still stay the same, they are not shuffled when replayed at all.