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the game was having issues so I deleted then reinstalled it. Is there any way to retrieve my progress?
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Hi there!
To keep your progress safe and sound, please make sure to save your game using your Facebook or Kingdom account. When you launch the game, you can easily connect to Facebook right away or select the Kingdom option in the settings.
Remember to always use the same Kingdom or Facebook account to save your progress automatically!
If you’re having trouble finding your saved game, why not take a peek at these helpful guides?
Haven’t saved your game yet?
If you’re moving to a new device, check out this for some handy tips. If your game wasn’t saved before, unfortunately, we can’t recover lost scores. But don’t worry! Connect your game now, play a level, and reach out to us here. Just select "Problems with my Game" and then "Game didn't save" so we can jump in and help you out.
Have a fantastic time playing!