Lack of Daily Booster, playing daily on the same device and passing levels.

Question

I play Jelly daily, on the same device. The Daily Booster doesn't always appear when I pass my first level of the day. It does on some days but not others. I have tried coming out and going back in, to no avail. Any advice welcome as I am now at the point that I will stop buying bars and extras. I feel like I am spending more money to progress when part of the fun is getting the Boosters. It encourages me to play daily to catch them. Please help.

MustardCyborg · Answer

Hi there, @Clairepinot

I see you mentioned not seeing the Daily Bonus occasionally lowers your enthusiasm for playing.

We can explore several ways to solve this problem. Could you please first try the following steps:

* I recommend that you first try playing in another browser (E.g. if you are using Microsoft Edge for example, then try with Google Chrome, Mozilla Firefox or Opera and vice versa).
* Now, please visit the following link to check your browser's version and device information. Additionally use this website to identify the most common browsers' latest versions.
* You can also double-check on this page if your browser is optimized. Your browser should score at least 450 points. If it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up-to-date and well maintained.
* I'd also recommend closing all extra tabs and other programs whilst you play, as these can often negatively impact the browser performance.
* Now make sure that you clear the cache regularly.
* You can also try refreshing your page or playing through incognito mode. 
* Lastly, please temporarily disable any VPN, Extensions, or Adblocker, and check your device’s Security Settings and Firewall.

Do let me know if you notice the issue still happens after you do these steps. Otherwise, have a great day!