The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
Cannot ask for lives & Profile Dialog broken
Answers
-
Thanks for the video @DreamDancer, it helps a lot
Have you tried reinstalling the game app? I know it can be scary but if you have saved your game progress you will get it back once you connect the game app back to Facebook. However, you will lose any saved boosters and messages but at least the issue will be fixed.
Let me know how it goes -
QueenB said:However, you will lose any saved boosters and messages but at least the issue will be fixed.I have never, in all my years working with online games, have come across a situation where you lose money because of a bug.And that the game creators consider it acceptable.This is a bug I will live with, it's not worth it to lose money over.
-
If you lose items that has been purchased during the reinstall, of course we will replace these, all you need to do is let us know about it.
We don't however compensate for free items so we will be looking at game records to see what has been purchased and make sure it's replaced. If you can live with the bug, that's fine but a reinstall should help improve the game so let us know if you decide to reinstall and we'll help you 😉
-
@Cheri_Godje thanks for sharing
Did you by any chance cleared the cache as well?
To clear the cache on Amazon Fire please go to "Settings" then to "Applications". Click on "Manage Installed Applications" and select your app "game app", then click "Clear cache".
@DreamDancer I'm keeping an eye on this and will report back on Monday so please let me know if you have tried reinstalling the game app and if it worked or not so I can investigate further 😉 -
QueenB said:If you lose items that has been purchased during the reinstall, of course we will replace these, all you need to do is let us know about it.
We don't however compensate for free items so we will be looking at game records to see what has been purchased and make sure it's replaced. If you can live with the bug, that's fine but a reinstall should help improve the game so let us know if you decide to reinstall and we'll help you 😉
I lost a few hundred hammers when Candy Crush Soda crashed on me and wiped them out, I will be upset when I have a need to move this game to another platform. I Don't Like Losing Work Accomplished.
