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Game not loading on Facebook!(Reported)!

CADART
CADART Posts: 2

Level 1

edited June 2019 in Support
Since 3 days, I have this error (with the text in french because I'm French). Please help me. ID: 1030418971 

Best Answers

  • M_S_807
    M_S_807 Posts: 4

    Level 1

    Answer ✓
    Sorry,this is the Screenshot!!! Since 3 day`s

  • QueenB
    QueenB Posts: 15,327
    edited June 2019 Answer ✓
    Thanks for the heads up @M_S_807👍

    There seems to be an issue which is unfortunately affecting this game on game on Facebook! 

    Rest assured however, the game team is aware of this, and working hard as they can to solve this but we don't have a timeframe for a fix just yet.

    In the meantime, here are your options:

    - Play on Mobile device (make sure you remember to connect the game app to Facebook or Kingdom so your progress can sync).

    - Download the game from Microsoft Store here (make sure you remember to connect the game app to Facebook or Kingdom so your progress can sync).

    Please note that Boosters and lives do not get synced!

    Once we know more, we'll update you all, thanks for your patience 😉


  • marmarmar2
    marmarmar2 Posts: 19

    Level 2

    Answer ✓
    1. here is the image/ this is through the face book interface
  • Legs1974
    Legs1974 Posts: 1

    Level 1

    edited June 2019 Answer ✓

    My candy jelly game has frozen for 2 days and I’ve tried everything and it won’t budge

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