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Game not loading on Facebook!(Reported)!

CADART
CADART Posts: 2

Level 1

edited June 2019 in Support
Since 3 days, I have this error (with the text in french because I'm French). Please help me. ID: 1030418971 

Best Answers

  • M_S_807
    M_S_807 Posts: 4

    Level 1

    Answer ✓
    Sorry,this is the Screenshot!!! Since 3 day`s

  • QueenB
    QueenB Posts: 15,489
    edited June 2019 Answer ✓
    Thanks for the heads up @M_S_807👍

    There seems to be an issue which is unfortunately affecting this game on game on Facebook! 

    Rest assured however, the game team is aware of this, and working hard as they can to solve this but we don't have a timeframe for a fix just yet.

    In the meantime, here are your options:

    - Play on Mobile device (make sure you remember to connect the game app to Facebook or Kingdom so your progress can sync).

    - Download the game from Microsoft Store here (make sure you remember to connect the game app to Facebook or Kingdom so your progress can sync).

    Please note that Boosters and lives do not get synced!

    Once we know more, we'll update you all, thanks for your patience 😉


  • marmarmar2
    marmarmar2 Posts: 19

    Level 2

    Answer ✓
    1. here is the image/ this is through the face book interface
  • Legs1974
    Legs1974 Posts: 1

    Level 1

    edited June 2019 Answer ✓

    My candy jelly game has frozen for 2 days and I’ve tried everything and it won’t budge

«13

Answers

  • QueenB
    QueenB Posts: 15,489
    Welcome to our Community @CADART 😃

    Have you by any chance tried clearing the cache of your browser? http://www.wikihow.com/Clear-Your-Browser's-Cache.
  • CADART
    CADART Posts: 2

    Level 1

    I've done this before to post my question (I've read this in another post). It didn't work.
  • Gaétane_Lacroix
    Gaétane_Lacroix Posts: 1

    Level 1

    Bonsoir j'ai le même problème depuis 3 jours moi aussi j'ai vider la cache et rien sa fonctionne pas . J'ai même fait un redémarrage après avoir vider la cache . Rien 
  • M_S_807
    M_S_807 Posts: 4

    Level 1

    I hava Since 3 days,the same Problem!!! I have this error (with the text in German because I'm from Germany). Please help me.I claen my Cache orady and still have the same,wath can i do? Greetings
  • M_S_807
    M_S_807 Posts: 4

    Level 1

    I hava Since 3 days,the same Problem!!! I have this error (with the text in German because I'm from 
  • M_S_807
    M_S_807 Posts: 4

    Level 1

    Answer ✓
    Sorry,this is the Screenshot!!! Since 3 day`s

  • M_S_807
    M_S_807 Posts: 4

    Level 1

    The 2 posts are together us one,my Question again is how to FIX this poblem? I claen my Cache ,but still the same Problem!!! Plaese help me,wath can i do? Thank`s for helping soon
  • M_S_807
    M_S_807 Posts: 4

    Level 1

    M_S_807 said:
    Sorry,this is the Screenshot!!! Since 3 day`s

    Is not the Answer,still need Help
  • M_S_807
    M_S_807 Posts: 4

    Level 1

    It is impossible to load the Game ! Plaese how can i FIX it ? I claen my Cache but still the same PROBLEM like ather Users` ! The Sreenshot is the same , just in German , i am from Germany Plaese HELP me
  • QueenB
    QueenB Posts: 15,489
    edited June 2019 Answer ✓
    Thanks for the heads up @M_S_807👍

    There seems to be an issue which is unfortunately affecting this game on game on Facebook! 

    Rest assured however, the game team is aware of this, and working hard as they can to solve this but we don't have a timeframe for a fix just yet.

    In the meantime, here are your options:

    - Play on Mobile device (make sure you remember to connect the game app to Facebook or Kingdom so your progress can sync).

    - Download the game from Microsoft Store here (make sure you remember to connect the game app to Facebook or Kingdom so your progress can sync).

    Please note that Boosters and lives do not get synced!

    Once we know more, we'll update you all, thanks for your patience 😉


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