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(THIS IS NOW FIXED) Unresponsive Screen on Mobile!

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Answers

  • Retroesque
    Retroesque Posts: 10

    Level 2
    Queen B ... try this ... https://youtu.be/rmNkEE_2bO0
  • QueenB
    QueenB Posts: 15,439
    ..
  • QueenB
    QueenB Posts: 15,439

    There seems to be an issue which is unfortunately affecting this game on game on Apple devices on Game App version 2.23.2!

    Rest assured however, the game team is aware of this and working as hard as they can to solve this but we don't have a timeframe for a fix just yet.

    Keep an eye on this thread, bookmark it if necessary to keep an eye on this. In the meantime, you can play on Windows 10 if possible.

    Apologies for the inconvenience caused and thanks for your patience while we look in to this guys 😉


  • Retroesque
    Retroesque Posts: 10

    Level 2
    Ok ... thank you 
  • Davezmom
    Davezmom Posts: 12

    Level 2
    Model Name = iPad Air 2
    Software Version = 12.3.1
    General > iPad Storage tells me I'm using 23GB of 64GB
    and then > Candy Crush tells me Version 1.141.2

    Thanks for any help you can give!
  • Davezmom
    Davezmom Posts: 12

    Level 2
    edited June 2019
    AArgh - How embarrassing. Candy Crush Jelly version is 2.22.8 .
  • ruthhague
    ruthhague Posts: 2

    Level 1
    The main level menu is stuck with a sparkler running and it’s jammed.  I’ve tried closing and reopening but no change 
  • ruthhague
    ruthhague Posts: 2

    Level 1
    I’ve just completed level 2550 and can’t progress - it’s frozen
  • missy1555
    missy1555 Posts: 0

    Newbie
    So yesterday I was playing and completed a level and it would not allow me to go to the next level, it just had bubbles flying across the screen. So after several hours I deleted the game off of my iPhone and redownloaded it and it kicked me back all the way to level 1462 from where I was at and deleted all of the things that I have purchased which going through my history has been almost $200 in the last 90 days. I have been upset before when the game shuts down in the middle of a level that I have used special things or had special items on and it makes me lose them but this makes me want to not even play the game anymore and bonus looks like I will save a lot of money.
  • VT99
    VT99 Posts: 0

    Newbie
    Why is level 2600 frozen. Can’t get into it. I play this game on my iPad 

Hey! Would you like to give us your opinion?

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