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Candy Crush Jelly doesn't advance to next level after finishing level 2638

Henry_Hm_ChanHenry_Hm_Chan Posts: 109 Level 3
edited June 2019 in Support
After finishing Level 2638 in Candy Crush Jelly, the game doesn't advance to next level (2639). I am playing in Facebook. Clearing cache, use another browser, same problem. Pls help.

Best Answers

  • QueenBQueenB Posts: 7,964 Community Manager
    Accepted Answer
    Good news @Henry_Hm_Chan!

    The studio found the issue 🙌🙌🙌🙌 the levels after 2638 are not technically open so they are fixing this now on Android device and soon on Apple and on Facebook as they need to wait for them to approve the changes.

    That is why nobody else has reported this issue  as there are not that many players who has reached this level yet.

    I've compensated your game as you had to delete it so you can get back on track with the game.

    I'm so so so very sorry you had to go trough this but if it wasn't for you, we wouldn't be able to fix this 🤗💪
    Accepted Answer
  • Hey! Would you like to give us your opinion?

  • Henry_Hm_ChanHenry_Hm_Chan Posts: 109 Level 3
    Accepted Answer
    Level unlocked thks...
    Accepted Answer
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