Can't get more levels after 1500 on my Windows phone!

QueenB · September 2019

Quick question, was your Windows mobile device updated from Windows 8 to Windows 10?

kogi123 · September 2019

yes, over a year ago

kogi123 · September 2019

kogi123 · September 2019

Cannot give you version number as not showing on mobile. However the version for the surface is 2.22.8.0

kogi123 · September 2019

Think i have now found version number: 1.65.8.0

Image: https://us.v-cdn.net/6030983/uploads/editor/v6/4fj4o72droe8.png

QueenB · September 2019

Thanks a million

So we have a theory that Windows mobile devices will no longer be able to update the game passed level 1500. We're trying to test this out on a Lumia device, what is the model you are currently using now?

kogi123 · September 2019

Lumia 640 Lte

QueenB · September 2019

Awesome 👍

I've passed this on to the Studio so they can have a look and I hope to have an answer for you soon...

kogi123 · September 2019

OK thanks.

QueenB · September 2019

I'm back @kogi123!

So I've just received a confirmation from the Studio. Candy Crush Jelly Saga doesn't support Windows 8 devices any more, and Windows devices that has been updated from 8 to 10, will only have access to level 1500.

This means that the jelly adventure on your Windows device has now ended 😔

I apologies for the inconvenience this may have caused!

Can't get more levels after 1500 on my Windows phone!

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