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Can't get more levels after 1500 on my Windows phone!

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Answers

  • QueenB
    QueenB Posts: 15,489
    Quick question, was your Windows mobile device updated from Windows 8 to Windows 10? 
  • kogi123
    kogi123 Posts: 12

    Level 2

    yes, over a year ago
  • kogi123
    kogi123 Posts: 12

    Level 2


  • kogi123
    kogi123 Posts: 12

    Level 2

    Cannot give you version number as not showing on mobile.  However the version for the surface is 2.22.8.0
  • kogi123
    kogi123 Posts: 12

    Level 2

    Think i have now found version number: 1.65.8.0
  • QueenB
    QueenB Posts: 15,489
    Thanks a million :)

    So we have a theory that Windows mobile devices will no longer be able to update the game passed level 1500. We're trying to test this out on a Lumia device, what is the model you are currently using now?
  • kogi123
    kogi123 Posts: 12

    Level 2

    Lumia 640 Lte
  • QueenB
    QueenB Posts: 15,489
    Awesome 👍

    I've passed this on to the Studio so they can have a look and I hope to have an answer for you soon... 
  • kogi123
    kogi123 Posts: 12

    Level 2

    OK thanks.
  • QueenB
    QueenB Posts: 15,489
    I'm back @kogi123!

    So I've just received a confirmation from the Studio. Candy Crush Jelly Saga doesn't support Windows 8 devices any more, and Windows devices that has been updated from 8 to 10, will only have access to level 1500.

    This means that the jelly adventure on your Windows device has now ended 😔

    I apologies for the inconvenience this may have caused! 

Hey! Would you like to give us your opinion?