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Level "9"showing up on the game board between normal levels!

1cottoncandy
1cottoncandy Posts: 4

Level 1

edited September 2019 in Support
Hi i’m having a problem with candy crush jelly saga the number 9 keeps popping up out of nowhere & i’m really upset about it, i’ve never had this problem before, i tried contacting you about it & no one ever got back to me about it, i’m upset about that.

Best Answer

  • QueenB
    QueenB Posts: 15,489
    Answer ✓
    I'm back @1cottoncandy :)

    So it looks like it's a bug however don't worry as the Studio is looking in to it now and it shouldn't affect your game play.

    If it does however, let me know so I can provide the Studio with the insights.

    Have a Jellycious day 😉

Answers

  • QueenB
    QueenB Posts: 15,489
    Welcome to our Community @1cottoncandy😃

    I got lost with the number 9 popping out of nowhere... do you mean you get this in the game, while playing? Do you play on mobile device or on PC and have you by any chance taken a screenshot of the number appearing in your game?

    If yes, can I have a look?
  • 1cottoncandy
    1cottoncandy Posts: 4

    Level 1

    Thanks so much for getting back to me!!! 😃 i play candy crush jelly saga on my iPhone & i took a screenshot of it already & i sent it on Facebook messanger.
  • 1cottoncandy
    1cottoncandy Posts: 4

    Level 1

    I get it in the game while playing i forgot to mention that before, i can take another screenshot if you want. Please let me know.
  • QueenB
    QueenB Posts: 15,489
    Answer ✓
    I'm back @1cottoncandy :)

    So it looks like it's a bug however don't worry as the Studio is looking in to it now and it shouldn't affect your game play.

    If it does however, let me know so I can provide the Studio with the insights.

    Have a Jellycious day 😉
  • 1cottoncandy
    1cottoncandy Posts: 4

    Level 1

    Thanks for letting me know about that problem, it doesn’t affect my gameplay.
  • khunton
    khunton Posts: 13

    Level 2

    edited September 2019
    **Edit by CM: Unsupported language**
  • _Elsa_
    _Elsa_ Posts: 37,348
    Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.Are you both using the same email address? 

    @1cottoncandy, have you stopped seeing that "9" on your map?  I had it for a while too but it's gone now so the studio might have fixed it. 

Hey! Would you like to give us your opinion?