Support

Support

Sign Up!

Skip to end of Carousel
4 Slides on display, initial Slide 1 of 4
End of Carousel
🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000

Shows lives on the envelope, disappear when I open it! (FIXED on version 2.31.22)!

2456715

Answers

  • Posts: 11

    Level 2

    I, myself did not update, but I have the game set to receive updates automatically.  This has been going on for a few days and many plays.  Not caring really about gaining lost lives, just like this glitch to stop deleting lives shown on the envelope and disappearing when I  tap on it. 

  • Posts: 11

    Level 2

    Has anyone been able to correct or access yet?
  • Posts: 15

    Level 2

    edited October 2019
    Lives given by friends shown by a number on the envelope disappear when I open it.   The window is blank with only the headline "Messages".  This has never happened until now.
    This has been happening to me as well for a couple of days. It’s quite annoying; I’ve tried updating it; taking the update out... it’s ridiculous others give you lives and they are deleted just because. Can you please give it a look and fix it?
  • Posts: 14

    Level 2

    Also cannot utilise the spin for extra turns
  • Posts: 2

    Level 1

    I’m using an iPad this has been happening for a few days to me. I have not updated manually. I’ve deleted and re-installed my game, but alas still happening !!

    is it being looked into pls ? 
  • Posts: 15,842
    Answer ✓

    It seems that we have a slight technical issue with our game which is, unfortunately, impacting your gameplay.

    Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

    Apologies for the inconvenience caused and thanks for your patience while we look into this 😉


  • Posts: 15,842

    It seems that we have a slight technical issue with our game which is, unfortunately, impacting your gameplay.

    Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

    Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

  • Posts: 14

    Level 2

    Thank you.  I continue to play though frustrating.
  • Suddenly I can't get any messages. Here, I have 1 message. However, it's nothing when I open it.

    IT'S REALLY NOT FAIR!


  • Posts: 1

    Level 1

    I have the same problem 

Welcome!

It looks like you're new here. Sign in or register to get started.