Shows lives on the envelope, disappear when I open it! (FIXED on version 2.31.22)!

ashwil said:

So mine auto updates and wasnt fixed but if I turned that off and then ran updates thru play store it finally pulled down and works...

Great news guys 🙌🙌🙌

The live issue should now be fixed so if you're playing on mobile, please make sure you have the latest game app version: 2.31.22 installed.

If your auto-updates did not work, try @ashwil suggestion above. If you happen to play on Windows 10, there is an update coming up soon which will fix this issue.

Any feedback, please let us know and thank you all for your collaboration and patience 🤗

I have some updates on the missing lives! 🙌

The issue will be fixed for players that are updating their game app from 2.29 to 2.30. Game app version 2.30 will be released next week but I don't have a specific day so please keep an eye on the App Store so you don't miss it.

If you currently have the game app version 2.29, you might still have the issue but as mentioned above, the 2.30 version will fix this.

NOTE! If you have updated your game from version 2.29 over to 2.30 and still have the missing live issue, please let me know so I can report this back to the Studio.

I would like to thank you all for your patience while this is being worked on 🤗

It seems that we have a slight technical issue with our game which is, unfortunately, impacting your gameplay.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

All comments

I had to reset my game after getting to 1365. Now I have no lives and back to square 1. Why???????

I'm on windows 10 and I STILL can't get my messages or sign in on Facebook. I deleted my account off of Facebook and now trying to restore it. To HOPEFULLY fix my game. Does ANYONE on windows 10 have any suggestions?

gapeachlea

I am using s desktop computer, windows 10 latest version. I am on level 1048, but the error has been there for several levels (5or6, not sure)
Please fix the error

QueenB please let them know I thought I would buy some boosters until they fix windows 10. But I can't go online to Facebook. Or change anything because it so messed up. I've gave up on getting help from friends.

firebombmarkus

@QueenB My bad, it works actually. I couldn't accept lives because I already have 5 🙈

I'm stuck again 1362. With the horrible queen. I wish i could get free turns. but cant. when will they fix it to people like me with Windows 10?

firebombmarkus

@QueenB I am playing on Android and I have the latest version 2.31.22. Now I see the lives in my envelope but I can't accept them 😅

oh no Cat-13!! i thought King said there is an update for Windows 10 coming... shame you have to lose your progress

Microsoft tried to fix my computer with the game. They said it's the game issue. I have windows 10 the updated version and it still isn't fixed. I have resolved the face I won't be able to connect on to Facebook or get free lives for a s long as I play your game. :-(

I'm talking to microsoft people now about my computer. They want me to uninstall the game. Which means, I would have to start from 1 when I'm at the 1300 level.
And I can't connect to Facebook either.

Are you playing on an Android device @Cat-13?

I have the new version. And I tried @ashwil idea. No avail. I still can't get anything. Or sign in the Facebook.

@Cat-13, have you made sure you have the latest game app version: 2.31.22 installed?

If your auto-updates did not work, try @ashwil suggestion above. If you happen to play on Windows 10, there is an update coming up soon which will fix this issue.

Help Mine still isn't fixed!!!!

ashwil said:
So mine auto updates and wasnt fixed but if I turned that off and then ran updates thru play store it finally pulled down and works...

ashwil said:

So mine auto updates and wasnt fixed but if I turned that off and then ran updates thru play store it finally pulled down and works...

... my apologies - I reloaded and now it works... sorry for my rant

I’m frustrated now... waited patiently for the message error fix without complaints and now whenever on my last monkling to collect, it does not fill regardless on how many I collect! Really? Another issue that needs fixing? Should I just give up on King? Give me a reason... 😡😡