Candy Crush Jelly Saga

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Lost everything with your game

I NEVER got my game fixed so i had to hit the reset button. After being at 1365 I'm back to square one. All that work down the drain because you never fixed window 10 and I couldn't get my messages or get back on Facebook. I want my game back if you can't reset me, please tell me how I can permanently delete your game off my computer. Thank you. (SO UPSET)

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Comments

@Cat-13 The team is aware of this problem. It just takes time to solve it on Windows 10. We will inform all of the players who use Windows 10 as soon as there are some changes. Now please relax and enjoy the day. Sometimes we forget that it's just a game and there are beautiful things in our lives that we can do in the meantime 😊

Sorry to snap at you. I don't have andriod I don't know what OS is. LOL! Have a good day. And thank you for having them look into the problem. I sent them my ID number a while back for help. Only you and Queen B has been trying

@Cat-13 Unfortunately, this is a known issue and our team is still into it. I understand that you are frustrated and you want to play your game. This is happening only on Windows 10. It's fixed on other platforms. I advise you to play on iOS or Android where you won't have that problem.

Here is the latest update from our CM regarding this issue.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/508411/#Comment_508411

I don't understand why I have to repeat myself. This will be the last time then I'm done. I have windows 10. YES YES YES I've update the game so many times I use the link that was provided to uninstall and the reinstall. I'm done okay? If you can't fix i,t delete everything. This is incompetency at it's highest

@Cat-13 I know you are frustrated about this but I really have to know which device and OS are you using so we can look into it. Which version is your game? It should be fixed with the latest version. Have you updated your game?

Yes.-!!!!!!!!!!!!!!!!!!!!
It's still doing the same thing. I click on the envelope and it's empty. So it's still isn't fixed. CRAZY!!!!!!!!!!!!!!!!!!!

@Cat-13 do Do you mean lives in envelopes? You can't see them or you see the number on it but when you open it's empty?

Ok..now I'm REALLY MAD!!!!!!!!! I STILL CANT GET MY MESSAGES!!!!!!!!!!!!!!!!!!!!!!!!!!!!

@Cat-13 I know that each game has its own issues but at least now we have this very Community where we can communicate with each other and with the studio too. So it's a big step ahead and it will be even better 😊

Thank you for your help.

But I lost all my free lives which I could use.. really use. This is something on the game they should fix including controlling the fishes. Have a good day also.

@Cat-13 That's great that your progress is back. Thank you for letting me know 😊

The boosters and lives you have collected are saved on your device's memory. This way you can reach them even if you are offline. Unfortunately, it also means that if you reinstall the game or change the device you will lose all the boosters and lives you have collected. Hence, we don't recommend collecting a lot of boosters, it's better if you just use them while playing. Here are some tips on safeguarding your boosters.

https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters-and-lives

We've all been there and I know how inconvenient this is but it is useful to know for future use. Thank you for your understanding. Have a wonderful day 🤗

UPDATE: QueenB and Firebombmarkus the game is back where I'm suppose to be. BUT I lost all my boosters, No boosters for today (at all) and free turns from friends.

@Cat-13 I understand your frustration but I am just a volunteer who is trying to help you out. Can you tell me was your game connected to a King or a Facebook account? Please try the instructions on the link below and let me know if they helped you.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back

It doesn't matter I deleted the game like she said and reinstalled it and I'm back to square 1. OKAY????? I would like my game put back the level it was with everything or not at all. This is THEIR game and THEIR responsibility. they CHOSE to update a game which cause SO MUCH trouble with everyone for over a month. This is THEIR fault and it needs to be fixed. period.

@Cat-13 I thought which device and OS.

HOME ON MY COMPUTER.

@Cat-13 Where do you play your game?

??????? I uninstall the game. like they said. Reinstalled put me back at 1

@Cat-13 Did you recieve an automated email message?

I already did that yesterday and Got no answer.

Comments

@Cat-13 The team is aware of this problem. It just takes time to solve it on Windows 10. We will inform all of the players who use Windows 10 as soon as there are some changes. Now please relax and enjoy the day. Sometimes we forget that it's just a game and there are beautiful things in our lives that we can do in the meantime 😊

Sorry to snap at you. I don't have andriod I don't know what OS is. LOL! Have a good day. And thank you for having them look into the problem. I sent them my ID number a while back for help. Only you and Queen B has been trying

@Cat-13 Unfortunately, this is a known issue and our team is still into it. I understand that you are frustrated and you want to play your game. This is happening only on Windows 10. It's fixed on other platforms. I advise you to play on iOS or Android where you won't have that problem.

Here is the latest update from our CM regarding this issue.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/508411/#Comment_508411

I don't understand why I have to repeat myself. This will be the last time then I'm done. I have windows 10. YES YES YES I've update the game so many times I use the link that was provided to uninstall and the reinstall. I'm done okay? If you can't fix i,t delete everything. This is incompetency at it's highest

@Cat-13 I know you are frustrated about this but I really have to know which device and OS are you using so we can look into it. Which version is your game? It should be fixed with the latest version. Have you updated your game?

Yes.-!!!!!!!!!!!!!!!!!!!!
It's still doing the same thing. I click on the envelope and it's empty. So it's still isn't fixed. CRAZY!!!!!!!!!!!!!!!!!!!

@Cat-13 do Do you mean lives in envelopes? You can't see them or you see the number on it but when you open it's empty?

Ok..now I'm REALLY MAD!!!!!!!!! I STILL CANT GET MY MESSAGES!!!!!!!!!!!!!!!!!!!!!!!!!!!!

@Cat-13 I know that each game has its own issues but at least now we have this very Community where we can communicate with each other and with the studio too. So it's a big step ahead and it will be even better 😊

Thank you for your help.

But I lost all my free lives which I could use.. really use. This is something on the game they should fix including controlling the fishes. Have a good day also.

@Cat-13 That's great that your progress is back. Thank you for letting me know 😊

The boosters and lives you have collected are saved on your device's memory. This way you can reach them even if you are offline. Unfortunately, it also means that if you reinstall the game or change the device you will lose all the boosters and lives you have collected. Hence, we don't recommend collecting a lot of boosters, it's better if you just use them while playing. Here are some tips on safeguarding your boosters.

https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters-and-lives

We've all been there and I know how inconvenient this is but it is useful to know for future use. Thank you for your understanding. Have a wonderful day 🤗

UPDATE: QueenB and Firebombmarkus the game is back where I'm suppose to be. BUT I lost all my boosters, No boosters for today (at all) and free turns from friends.

@Cat-13 I understand your frustration but I am just a volunteer who is trying to help you out. Can you tell me was your game connected to a King or a Facebook account? Please try the instructions on the link below and let me know if they helped you.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back

It doesn't matter I deleted the game like she said and reinstalled it and I'm back to square 1. OKAY????? I would like my game put back the level it was with everything or not at all. This is THEIR game and THEIR responsibility. they CHOSE to update a game which cause SO MUCH trouble with everyone for over a month. This is THEIR fault and it needs to be fixed. period.

@Cat-13 I thought which device and OS.

HOME ON MY COMPUTER.

@Cat-13 Where do you play your game?

??????? I uninstall the game. like they said. Reinstalled put me back at 1

@Cat-13 Did you recieve an automated email message?

I already did that yesterday and Got no answer.

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Each day mu balloons are gone and I have to start over. This has never happened until recently. This game is trying to make you spend money to complete games. Time for me to uninstall!!

Discussions
Latest news about Candy Crush Jelly Saga
Support
Get help & check the FAQs
Contests
Win Gold Bars and more!
Ideas
Help us make the game even sweeter