Completed level 3265 twice with 3 stars but unable to move forward to level 3266.

phebelucas · January 2020

I had completed level 3265 twice with 3 stars but was unable to move to the next lever 3266!

QueenMia · February 2020

Hi there @phebelucas and welcome to the Community 🤗

I've just had a chat with our Tech Team and in order to be able to help you, they'd need to see what's happening on your screen exactly - Would you be able to post a screenshot of your map showing the levels and your avatar please? We'd like to understand where the avatar is stuck as that would help us investigate and move you to the next level.

Thanks in advance and speak soon 🍒

Thanks for assisting and tagging me @Sharon_Loose and @Elsa.

phebelucas · February 2020

I need help...where do I get help to continuing playing the game? I am stuck in level 3265..completed 3 times now but can’t move forward! Someone knows what’s going on?..

Sharon_Loose · February 2020

Sorry for the delay in responding @phebelucas, have you tried all the normal things like logging out of Facebook and then back in, turning your device off and back on for example?

phebelucas · February 2020

Yes, I tried log in and out of Facebook and my iPad many time. Still nothing changed! Can’t bring the oldies page out to advance to the next level!

Sharon_Loose · February 2020

Okay @phebelucas I’ll see if someone can help you @QueenMia is their anything else that can be tried here?

phebelucas · February 2020

Not sure what else I can do, tried almost everything everyday. Don’t want to reload new game to lose my level 3265!😢

Sharon_Loose · February 2020

sorry you are struggling @phebelucas I will keep trying to see if someone can help you @Elsa maybe you have a suggestion?

_Elsa_ · February 2020

Hi guys,@phebelucas do you have any stars on 3265. Sometimes the avatars get stuck on a level so you have to replay it again.

phebelucas · February 2020

I have had play level 3265 3 times and get all 3 stars every time. First time I was redirected to another page, didn’t advance and failed. Waited overnight and try to play again but the other page never show again. So I try play twice at level 3265...passed with 2 starts again but didn’t move to another page as it should. I am stuck on level 3265 now. Can’t move forward and need help!

QueenMia · February 2020

Hi there @phebelucas and welcome to the Community 🤗

I've just had a chat with our Tech Team and in order to be able to help you, they'd need to see what's happening on your screen exactly - Would you be able to post a screenshot of your map showing the levels and your avatar please? We'd like to understand where the avatar is stuck as that would help us investigate and move you to the next level.

Thanks in advance and speak soon 🍒

Thanks for assisting and tagging me @Sharon_Loose and @Elsa.

phebelucas · February 2020

Thanks for your reply...really appreciate it! Here’s the map of where I am now...

first time when I finished level 3265 I did went into the other page and play 2 games but failed to advance to the next game. I tried the next day but was stuck on this map, the other page was never shown again.

I really hope I can get back to my game and not lose my level!

thanks for everyone’s help!!

Completed level 3265 twice with 3 stars but unable to move forward to level 3266.

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