Can't access to new levels

NamTruong2001 · March 2020

Is this a joke, isn't it?

Why can't I click it??? ☹

Have anyone got this problem like me?

Screenshot_20200325-184758_Candy Crush Jelly.jpg

Sharon_Loose · March 2020

Hi @NamTruong2001 has this corrected itself yet? I would have nought it was to do with being release day an maybe your device needed restarting, I you still have a problem maybe you could try his.

NamTruong2001 · March 2020

@Sharon_Loose yeah yeah, I even restart them game just join Royal Championship. And look, it is still grey. The game does't let me play new levels. What happened?

cgibrall · March 2020

I am having the same issue!! Please let me know if it is resolved or how I can fix it!!

cgibrall · March 2020

https://community.king.com/en/candy-crush-jelly-saga/discussion/285478/cant-access-to-new-levels

I am having the same problem! I even emailed the issue to King this afternoon and got an automated response email saying they were looking into it, but nothing further! Please let me know if you figure out how to fix it! My email is (Edit by CM: Personal Information)

cgibrall · March 2020

NamTruong2001 · March 2020

@cgibrall When I played 3446, it duplicated level 3426. I think that is the reason why they locked the whole episode.

Oh, and my email is (Edit by CM: Personal Information), that's a bit weird. You can go King.com website to add me on PC. 😉

cgibrall · March 2020

So it let you play level 3446?? It hasn’t let even let me play it yet, it’s been grey all day! I even went back and replayed level 3445, just to make sure I passed it and Still nothing.

i played the RC and the first round of Save Misty, but still nothing

Henry_Hm_Chan · March 2020

I have exactly the same problem - level 3446 locked when playing on Win7 Facebook, on Win10 app or iOS. When I install first time and play on Android, it lets me play level 3446 (which seems like level 3426 as NamTruong2001 said), but won't let me advance to 3447 (ie again locked), ending up like the following: ....please help unlock...