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Can't access to new levels

NamTruong2001
NamTruong2001 Posts: 4,374
edited March 2020 in Support

Is this a joke, isn't it?

Why can't I click it??? ☹

Have anyone got this problem like me?


Screenshot_20200325-184758_Candy Crush Jelly.jpg


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Comments

  • Sharon_Loose
    Sharon_Loose Posts: 1,900

    Hi @NamTruong2001 has this corrected itself yet? I would have nought it was to do with being release day an maybe your device needed restarting, I you still have a problem maybe you could try his.

  • NamTruong2001
    NamTruong2001 Posts: 4,374

    @Sharon_Loose yeah yeah, I even restart them game just join Royal Championship. And look, it is still grey. The game does't let me play new levels. What happened?

  • cgibrall
    cgibrall Posts: 8

    Level 2

    I am having the same issue!! Please let me know if it is resolved or how I can fix it!!

  • cgibrall
    cgibrall Posts: 8

    Level 2
    edited March 2020
    https://community.king.com/en/candy-crush-jelly-saga/discussion/285478/cant-access-to-new-levels

    I am having the same problem! I even emailed the issue to King this afternoon and got an automated response email saying they were looking into it, but nothing further! Please let me know if you figure out how to fix it! My email is (Edit by CM: Personal Information)

  • cgibrall
    cgibrall Posts: 8

    Level 2
    0905437D-6351-4AB4-88C8-F24DFFD602BE.png
    66359356-58B6-4618-915E-0BE495A0DDB5.png


  • NamTruong2001
    NamTruong2001 Posts: 4,374
    edited March 2020

    @cgibrall When I played 3446, it duplicated level 3426. I think that is the reason why they locked the whole episode.

    Oh, and my email is (Edit by CM: Personal Information), that's a bit weird. You can go King.com website to add me on PC. 😉

  • cgibrall
    cgibrall Posts: 8

    Level 2

    So it let you play level 3446?? It hasn’t let even let me play it yet, it’s been grey all day! I even went back and replayed level 3445, just to make sure I passed it and Still nothing.

    i played the RC and the first round of Save Misty, but still nothing

  • Henry_Hm_Chan
    Henry_Hm_Chan Posts: 112
    edited March 2020

    I have exactly the same problem - level 3446 locked when playing on Win7 Facebook, on Win10 app or iOS. When I install first time and play on Android, it lets me play level 3446 (which seems like level 3426 as NamTruong2001 said), but won't let me advance to 3447 (ie again locked), ending up like the following: ....please help unlock...

    CCJelly 3446.jpg


  • NamTruong2001
    NamTruong2001 Posts: 4,374
    edited March 2020

    @Henry_Hm_Chan I think the whole episode was duplicated exact previous one. So King locked it.

    This is how level 3426 and new level 3446 look like, nothing differrent at all.

    Candy Crush Jelly_2020-03-26-16-40-17.jpg


  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello @NamTruong2001 , @cgibrall and @Henry_Hm_Chan !

    Is this issue solved? If it isn't, could you please send me your player ID so we can investigate further?

    Thanks so much!!❤️

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