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Unable to get Jellyficent offers- Under investigation!

kat6089
kat6089 Posts: 4

Level 1

edited May 2020 in Support

I keep beating the difficult levels and earn all 4/4 tickets for offer. When I try to click to purchase, it says “Contacting.” I am connected to the internet and can make other in-app purchases. It eventually tells me my time has run out to claim the offer.

Best Answer

  • Lola_Pop
    Lola_Pop Posts: 12,036
    Answer ✓

    Hello Jellylicious crew!

    The Studio has informed there is an issue regarding the Jellyficient Offers- the fix is on the way!!

    Until then, please contact our Player Support team from the app (if possible) :

    • tap on the pink settings cogwheel
    • tap on the "I"
    • choose Purchases and Gold Bars
    • scroll down and tap on "Contact Us"

    Please accept my apologies for the inconvenience.❤️

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