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not getting lives from friends

Jan_Bevins

I am not getting lives from friends. It shows in the Facebook gameroom that my friends have sent them but when I go into my game, I don't have any more than I had before. I have cleared my cache a couple of times but it doesn't help.

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Pitty_Kitty

@Lumy thank you for the screenshots. This is a weird glitch.

Could you please tell me if you play with a King account (email + password) or Facebook account?
Also, what device are you playing on? PC? Mobile (Android, iOS etc)?

I'm not sure if this is related to Facebook friends' known problem, if you play connected to facebook.

If you don't, then please try this, since I think you save your game with an account (always save your game with an account):

Check out updates
(Clear app cache if you play on mobile: go to your device general settings>app management>find and open candy crush jelly app>open memory storage>clear cache. DO NOT delete data, those are for your boosters.)
Log out
Restart device
Log in

This is standard troubleshooting technique for non specific problems. Please tell us if it helps

Pitty_Kitty

@Lumy Hi amd welcome to our community :)

Do you play on Facebook? Players have reported problems about receiving lives from Facebook friends. Currently the Studio is working on the solution.

If this is not what you mean please tell us more details. If you can, you can post a screenshot too if you think it can show the problem.

Here's how you can take a screenshot, depending on your device:

https://www.take-a-screenshot.org/select.amp

You can upload images from your device by clicking this icon:

Hope it helps :)

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Jan_Bevins

I used to play on King.com but the game told me I had gone as far as I could through their website. I started playing on Facebook . It has done this before but snapped out of it. It doesn't seem it is going to do that this time. I play on a don't have a cell phone. Sucks. I spend way too much money to play the game because my health is bad and now I can't even get lives

NamTruong2001

I have met the same issue on mobile.

QueenB

Hi there @Jan_Bevins and sorry to hear you're having issues 😕

So you're playing through Facebook Gameroom right? I'm afraid we don't support Gameroom so you either contact Facebook for support or, try playing through the browser instead or a mobile device and see if that works better for you.

Have you tried the browser yet?