Jelly_Jenny

Community Manager

Comments

  • Hi @Grammy51 and welcome to our sweet Community :waving: Finding out what's wrong depends on the device you're having the issue with - are you playing on mobile (please specify Android, Apple, Kindle) or computer (Facebook, Windows 10 app)? Let me know! Thanks :) 
    in Why does Candy Crush freeze after I've made a purchase? This has happened about four times lately. Comment by Jelly_Jenny October 2019
  • The new video creator role given to members in Community is something we're working on to fix. It is taking more time than expected but hopefully it's sorted out soon. Sorry for the confusion :) 
    in What is video creator? Comment by Jelly_Jenny October 2019
  • Hello @Yannick_Demay and welcome to our vibrant Community! I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood. Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our member will be happy to help…
    in connection Comment by Jelly_Jenny October 2019
  • Hi @Judyc717 and welcome to our Community. For any ad related questions, please contact our Player Relations Team through here. Be sure to select "Privacy" as your topic and "Other legal queries" as your subtopic. Thanks for your understanding. 
    in Advertiser in Candy Crush did not send the product. Comment by Jelly_Jenny October 2019
  • Hi @Mary-Ann_Avella :waving: This idea is actually already up! You can find it here. So if you don't mind, I will close this as "already suggested" and I recommend upvoting the existing one. Thanks for your understanding! 
    in Timed rewards Comment by Jelly_Jenny October 2019
  • Hi @neisser324 and welcome to our sweet Community :waving: The shared language here is English - could you come back to us with another post in English so everyone can understand? I'll close this post for now and I'm looking forward to seeing you around :) 
    in Unsupported language) Actualización Comment by Jelly_Jenny October 2019
  • Hi @coiffard and welcome to our sweet Community :waving: Are you having this issue in Facebook? If you are, I'd recommend trying out these troubleshooting steps to get back playing. I hope that helps :)
    in Blocked game Comment by Jelly_Jenny October 2019
  • Hi @jetnyre and welcome to our sweet Community :waving: You'll be able to sync your game at king.com with your existing Facebook account. Find out here how! 
    in My Facebook suspended Comment by Jelly_Jenny October 2019
  • Hello @Alyosya and welcome to our vibrant Community! I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood. Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our member will be happy to help you…
    in (Unsupported language) Хочу вернуть свою учетную запись в игре Comment by Jelly_Jenny October 2019
  • Hi @crash23 and welcome to our sweet Community :) If your game is not loading on Mac, check out these steps to get back on track. The troubleshooting is the same for Windows and Mac as you're playing on a browser. While you're here I recommend checking out our competitions page! You might get some free Gold Bars in the…
    in games won't load on my MAC. Comment by Jelly_Jenny October 2019
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