JillyJill

Pro Player

Comments

  • Hello Shaun, Thank you for contacting King Care! Unfortunately Dreamworld is gone. You can read about it here: https://care.king.com/en/candy-crush-saga/dream-world-disappeared#entry_81653 Sorry for this news, Jilly
    in Dreamland Comment by JillyJill May 2017
  • Hello Nancaroo, Thank you for contacting King Care! It'll be this way for a little while longer until the conversion to HTML5 is complete. They are working out all the bugs until the conversion, no date yet, but hang in there! You can read more about it here:https://care.king.com/en/candy-crush-saga/changes-to-candy-crush…
    in Kindle version on computer Comment by JillyJill May 2017
  • Hi Katie, Thank you for contacting King Care! I don't think it's a level per se, it's more for the striped candy contest to move to the different 'islands'. I know, when I got to cookie island I thought it would be a level to play, but it's not. Jilly
    in How do you get to cookie island, I won access to it but can't access it. Comment by JillyJill May 2017
  • Valerie, Since your app is up to date, can you please provide a screenshot of the board for me? I'll try to figure out what is going wrong. https://www.take-a-screenshot.org Thanks, Jilly 
    in Won't move on Comment by JillyJill May 2017
  • Hi Valerie, Thank you for contacting King Care! It sounds like you may need to update your Candy Crush app in your app store. This is most likely the reason you're not moving on. Hope this helps! Jilly 
    in Won't move on Comment by JillyJill May 2017
  • Hello Brooke, Thank you for contacting King Care! Have you tried logging out of the old facebook account and force logging into the one you had hooked up to Candy crush? Let me know, I'll try to help more if that doesn't work! Jilly
    in I was on in the 800's and ever since I upgraded my phone it changed me back to level 1. I do not wa. Comment by JillyJill May 2017
  • Hi Nancaroo, Thank you for contacting King Care! You can always log out of Facebook where then, you will enter the kingdom and you will have plenty of players to ask for a ticket. Once you receive them you can always log back into Facebook. Hope this helps! Jilly 
    in Asking friends for help Comment by JillyJill May 2017
  • Hi Penny, Thank you for contacting King Care! What kind of device are you playing on? It sounds like you need to update the game. Go to your play store where you downloaded the game, find Candy crush and hit update. Let me know, Jilly 
    in 1102624274 this is my id and candy crush saga is not loading pass 69 Comment by JillyJill May 2017
  • Hello Candy Dee, Thank you for contacting King Care! Here are some things you can do to try and get your game back up. I'm going to provide 2 threads, one for basic tech issues and one for windows 10 issues. I hope they help you!…
    in Candy Crush will not load! Comment by JillyJill May 2017
  • Hi BCarretas, Thank you for contacting King Care! You can always log out of Facebook and enter the kingdom where there are plenty of people from all around the world to ask for help. You can always log back into Facebook to save your progress. Read through this thread if you're having issues connecting to facebook:…
    in Impossible to connect to Facebook Comment by JillyJill May 2017
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