Kevin_

Game Expert

Comments

  • Hi @cjd666 and welcome to the Community! I am sorry to hear your game is constantly freezing affecting your boosters. Could you please try the steps we prepared for you on the article What to do if my game is crashing/freezing?depending on your device.
    in Game keeps freezing and I’m losing boosters through it Comment by Kevin_ June 2025
  • Hi @alainadia and welcome to the Community! Could you please share some additional details about any trouble you are facing?
    in Le jeu s arrête Comment by Kevin_ June 2025
  • Hi @azan12345 and welcome to the Community! There are currently no features in Candy Crush that offer real money or paid rewards in exchange for gameplay. All in-game rewards come in the form of boosters, gold bars, or other in-game items.If you’ve seen or heard anything suggesting otherwise, we’d love to know where, feel…
    in We Earn this game Comment by Kevin_ June 2025
  • Hi @mute52 and welcome to the Community! I am sorry to hear you are facing this technical issue with the Roll around the word feature. We usually recommend these steps to correct any issues: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep…
    in ✅ Update the Game: Dice roll event broken? Comment by Kevin_ June 2025
  • Hi @HarukaHoshinogawa575 thank you very much for the feedback, however could you please make sure that your game app is updated? I went ahead and checked these levels you mentioned and they show as regular levels on my end.
    in Something suspicious of the Hard Levels on easy levels Comment by Kevin_ June 2025
  • Hi @rita1884 and welcome to the Community! I am sorry to hear that you are no longer seeing Ads in your game as I understand it affects your and your daughter's enjoyment. We have prepared a post: Video ads disappearing or not available to help provide you with more information, so please check it out. Hope you have a good…
    in Porque não tenho mais jogadas extras e nem vídeos para ganhar booster? Comment by Kevin_ June 2025
  • Thanks for the update. Just to confirm by any chance do you play on an Apple device and perhaps Facebook connected? If so this seems to be related to enabling the App Tracking Transparency permission as your FB tokens currently have a limited lifespan of 1 hour . Please try to go to Settings > Privacy > Tracking > Toggle…
    in why am I reverted back to level 1 every time I access the game? I am on lever 2004 Comment by Kevin_ June 2025
  • Hi, yes, there is nothing to worry about since as you mentioned as you have access on other devices they are backed up with our servers so it will not be lost, so you can safely perform the reset. Keep in mind that only thing that may be affected are your saved lives and boosters which these are saved locally independently…
    in "No Connection" when trying to connect with windows app Comment by Kevin_ June 2025
  • Hi @petsanchita and welcome to the Community! I understand you are excited for the next Petopia. Do you mean that you currently do not have access to it? If so, could you please confirm your User ID. To do that, just open your game and follow these steps: 01- DO NOT TAP ON PLAY. 02- Tap on "My Profile"/ "Account". 03- In…
    in When next petopia event occur?? Comment by Kevin_ June 2025
  • Hi @wurzel17 and I am sorry to hear that you are getting this connection issue with your Windows game app. Could you please follow the steps described on this page to fix any problems with our game app from Microsoft Store and let me know if the steps do not resolve your issue. Additionally please follow: Sign in to your…
    in "No Connection" when trying to connect with windows app Comment by Kevin_ June 2025
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