Kevin_

Game Expert

Hi, I am sorry to hear that you are having trouble when watching this snapchat Ad. We will be happy to try to best help but could you please Contact Support directly so that we can provide the best support on this matter.

Hi @cleigh1981 I am sorry to hear that your game froze mid game affecting your Candy Royale progress. While I completely understand how this affected your game, I am afraid it is not possible to restore your progress in the challenge. However I would like to suggest to follow our Help Center to help with the freezing issue.

Hi, did you also remove the game from facebook as suggested? If done, next could you please try reinstalling your game app instead and check if this helps. If the issue persists, please Contact Support so we can best further help.

Hi, I completely understand your concern with losing your progress, but just make sure that your account is backed up with your King account before reinstalling and once back you should be able to still see your progress. In case you still have any trouble and even with your progress, please remember to Contact Support so…

Hi, I am sorry to hear that you are having trouble with your app not loading after last update. Could you please try to update your IOS version first and try to access the game. Additionally please try deleting and reinstalling the game app. If it persists, we will be happy to get you going but could you please Contact…

Hi, I am sorry to hear that you are having trouble with the synchronization across your devices. We will be happy to get you going but could you please Contact Support directly so that we can best guide you. 

Hi, I am sorry to hear that you are having trouble when trying to log back in with your Facebook account. Could you please try removing your Candy Crush game from Facebook which you can learn how to do so by following this link: https://www.facebook.com/help/170585223002660 After that please restart your device and try to…

Can you please try to update your current browser? If the issue persists, would you be so kind as to share a screenshot showing this update message you keep getting?

Hi @Cathy_Cacciola, I am sorry to hear you are having trouble with updating your game app, in this case I would suggest that you try reinstalling the game app instead to try to resolve this setback.

Hi, I understand that you are also facing issues at the top levels, so please contact support through the link previously advised so we can best further support.