Kevin_

Game Expert

Comments

  • Hi @Edo666 and @mp6060. I appreciate the additional details. Could you please confirm the game version of the game you have installed please so I can further report this.
    in Can’t do mission or tournament Comment by Kevin_ 6:50PM
  • Hi @angann828, I am sorry to hear that you are not having the best experience with the feature and specially due to your teammates participation. While we might not be able to make changes right away, I have noted down your comments and shared them with the team in charge of the feature so we can take this into…
    in Please change 4-in-a-row!!! Comment by Kevin_ 6:47PM
  • Hi @starvin1 and welcome to the Community! I am sorry to hear that your have lost your streak despite playing everyday. Unfortunately it is not possible to restore your streak I am afraid however, please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to…
    in I check in everyday! HELP Comment by Kevin_ 6:38PM
  • Hi @Edo666, Could you please confirm the level you are at now? Also do you mean you do the features are not there or are you encountering any issue?
    in Can’t do mission or tournament Comment by Kevin_ April 24
  • Hi @janicestaels and welcome to the Community! You can read more about this change here: An upcoming test for Golden Pins & Old Levels in Soda
    in Can't replay levels? More information here! Comment by Kevin_ April 24
  • Thanks for the update! Could you please try reinstalling the game app instead? If you continue to have trouble, please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your issue ensuring that your receive a reply as soon as possible.…
    in Can't Update My Candy Crush - Edited by CM: Reported to the Studio! Comment by Kevin_ April 23
  • Hi @CharleneWhite, I am afraid Pyramid Solitaire Saga does not currently support a friendship feature that allows you to add friends manually or send each other items, however I will pass on to our Developers, as I can see how this would improve the overall gameplay so we can perhaps work on it for future updates. Thank…
    in How do i Comment by Kevin_ April 23
  • Hi @Pandora5567, In Pyramid Solitaire Saga, you need to combine the cards in order to reach the level goal. The goal can be to collect a specific card, to reach a certain score and/or collect a number of cards in a row. To collect a card from the board it must be one number higher or lower than the one you have on your…
    in How to play with this game? Comment by Kevin_ April 23
  • Hi @Just_Me-2, Thank you very much for the suggestion, I certainly understand how beneficial this can be just as how it is available for Farm Heroes Saga, I will make sure to share it with the team so this can hopefully be implemented in the future🤞.
    in Go to Level and My Level tabs Comment by Kevin_ April 23
  • Hi @林政霆 I am sorry to hear that you are still missing this event. It is possible that events you had in the past do not precisely return. However the issue of having a feature and then suddenly going missing while taking part should not happen. Please keep on advancing levels as there is always a chance to have features or…
    in My special event just disappeared. Comment by Kevin_ April 23
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