Comments
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Thank you for joining us! We love chatting and helping out, but we do all our conversations in English or available languages so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for understanding and…
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Hi, I am sorry to hear that you have lost your progress. Can you please check this guide we prepared: I can't find my progress in the game – How to retrieve your levels to help get you back on track.
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Hi, please check this post we prepared with How many levels are there in Candy Crush Saga? Regarding prizes please note that while you advance through levels we have several features/events running that you can take part to complete and earn amazing rewards while you are at it.
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Hi @flptoscano, I understand you are having trouble with the diamonds at level 7758. Please check out this video that the amazing @Lynette made for this level:
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Hi, I am sorry to hear you are having trouble completing your purchase. Could you please share a screenshot showing this error you are getting?
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Hi, I am sorry to hear that you are facing this connection issue. Could you please try to follow the steps from our Help Center in the article "can't connect" depending on your device?
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Hi, I am sorry to hear that you are no longer seeing Ads in your game. We have prepared Video ads disappearing or not available article to help provide you with more information, so please check it out.
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Hi, I understand that you want to start saving your account with a King account. In order to do that please log out from your current Facebook and then proceed to log in using your King account, this should help synchronize your progress and be able to continue saving under your King account. In case you still have any…
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Hi, I am sorry to hear you are having trouble receiving lives. Can you please let me know what trouble are you specifically having with receiving lives and wanting to sync your account?
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Hi, I am sorry to hear that you are unable to find Candy Crush Saga to exchange coupons. While we appreciate that you enjoyed the Google Play Points program in Candy Crush Saga, I am afraid this program has now ended. Regarding the pricing please note that this is run by Google therefore they are the ones in charge of its…