Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…

Thanks for your answer.. I was actually asking on behalf of my elderly father it's not actually my Facebook. Do you need his contact details? 

I also have problem with my candy crush jelly my game suddenly reset to level 0, I was ok 672. I tried everything but still it wouldn't take me back to my level just showing level 1.. help!!