stephanie2024

Noble

Thank you! I appreciate everything you or anyone else can do, so that I can possibly get all or most of my gold bars back.

Thanks for your response. I'm back to the level I was at, meaning the Support team at King were able to get me back to the high level I was at. Now I need all the gold bars that I had before my game went back to level 1, to be restored again. So, if you can tag the person you mentioned, and she could help, that would be…

Sorry, but I don't agree!! I have read other complaints on here about players games going back to level 1., so I wasn't the only person having this problem! Also, Customer Care were the ones that got me back to the level I was at, and could only get me a small amount of my gold bars back.(not even close to what I had). If…

Thank you for your suggestion to reach out to the Support team. They were able to get me back to the level I was at. Unfortunately, I didn't get all my gold bars back. They were able to get me a certain amount(which, I am very grateful) but not even close to what I had. I think they're going to work with someone on your…

Thank you for replying back to me. Sorry about posting my email, etc(personal information). Thanks for deleting it for me. I know that I have asked for help regarding this issue a lot, and did not mean to post it in two different parts of the forum. I will be taking a break from the game, because I don't want to continue…

This is my screenshot of what my account that I'm having trouble with. I can only read posts on here with this account, but cannot play the game. Hopefully, this helps you. I tried to login a little while ago, but still having problems with the password not matching. It's very frustrating, because I don't know what to do…

Thank you for your reply. I don't remember setting up an email for the account that they want me to verify. I still think that between the email and password not in sync, that is possibly the problem. Any other advice would be appreciated. I want to be able to play the game, but it's very frustrating not being able to…

Yes, the levels are extremely hard, especially the higher you go. I haven't been able to play for the past 2 days, because somehow I lost all my progression. I refuse to start all over again, so hopefully they can fix the problem. Good Luck with your game, and hope you get pass those very hard levels without using gold…

This is the new game I get, which if you compare with my original game, the only thing that's the same is my name. The picture is not the same, and it starts at level 1. Also, when they say to check your email to complete verification, where is this envelope/email located?

Good Luck getting any help. It sounds like some people were having these issues a few days ago, but supposedly, it's been fixed? It's going to be 3 days tomorrow for me, since the last time the game was letting me play at the level I left off on.