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I can't buy Extra Moves with my Gold Bars
We’re sorry, but there seems to be an issue with the Play on button at the end of a level. Some players are reporting that they are not able to interact with this button to continue on a level - it appears unclickable or shows "Connecting to Store", but doesn't load. There's a trick to fix this, so please follow the steps…
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The last gummi dragon is not dropping on some levels
Some players have reported that, at some levels of the game, the last needed gummi dragon is not dropping so they cannot win the level. Rest assured that our team is looking into this. In the meanwhile, please check the below tips: * For some levels, if there are too many blockers or other ingredients on the board already,…
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I cannot send any lives to my friends
You might have noticed that there has been a change in the game regarding how to send lives to your friends. Until now, we were able to send lives to our friends at the beginning and the end of a level by tapping on "Send Lives": From now on, we can send lives when a friend requests them from us. We will see all requests…
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What's the timer when I accept Lives from my friends?
You might have already seen this in your game— the timer that appears when you accept Lives from your friends! How does it work? As you know, you can accept up to 20 Lives a day. When you reach the limit of Lives you can accept from friends, the timer will appear so that you know how long you need to wait until you can…
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Why has the rank under my avatar disappeared?
You might have noticed that the little number that showed your seniority level or rank on your avatar has recently disappeared, and there's a reason behind it! We are currently in the process of changing the design. In the future, your avatar will show the last milestone level that you have passed instead, like this: So…
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How does the Frog work?
Samantha is our beloved Candy Frog. She can help you win levels really fast, but first, you'll need to understand how it works... How does the Frog work? Well, our little frog is very hungry, so you'll need to match her with candies of the same color to help her grow and grow until she's ready to jump and help you clear a…
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Where have my messages and lives from Facebook friends gone, and what can I do about it?
Lives received from Facebook friends are notifications sent via Facebook. These Lives are stored in your profile and delivered to your game one notification at a time. Possible changes and their impact Changes to Facebook or your device can cause these notifications to be marked as “delivered” and cleared from your queue,…
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What should I do if I’m not receiving messages from friends or other players?
Because millions of people worldwide play our games at the same time, there can sometimes be delays when you send and receive messages. The delivery of messages is sometimes affected by factors like the volume of messages being sent, the status of social media networks, internet issues, and more. We know this can be…
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The game says I have to wait hundreds of minutes for my next life. What happened?
If you have recently changed the time on your device (for example, changing time zones due to travel) this may affect the lives timer in the game. To fix this, simply follow these steps: * Open the game and check how long you have to wait for your next life. * Now set the clock on your device forward by that amount of…
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How do Unlimited Lives work?
Unlimited Lives can sometimes be bought or offered as a prize in many of our games. They allow you to play for longer without running out of Lives! How they work Unlimited Lives are controlled by a timer. When you win or buy them, the clock starts ticking down until it reaches 00:00, at which point your game returns to the…