123vivo

Level 2

@rajdeeptb thank you. I’ve had a ticket and king are dealing with it but it’s nearly a week since our first contact and they say they’re still working on it :(

Hi @rajdeeptb it’s a bit more than that - I got in touch in the end. It’s been over a week now and still no action to help. oh well - it’s broken my addiction and king have lost a loyal player

Lucky you :) well done. Mine is still knackered and I lost all my stored rewards too 😢

@Freddy_Falkner thank you... I think I’ve tried three already 😢 will have another go cheers for the advice

@Mumbai_Indian sorry you’re having the same problem. I’m glad it’s not just me tho

Thanks - to my latest query I just got a generic ‘ask in the community’ email. Should I have got a ticket number do you think? thanks

@Freddy_Falkner wish I’d have seen this latest message first. Kings help seemed impossible to find :(

@Freddy_Falkner i should have added that it was working perfectly on both devices last night. I’ve deleted the app (and lost all my saved rewards 🤬) and reinstalled but that has solved the problem. Thanks for your help. Much appreciated

@Freddy_Falkner the problem is on both my iPhone and my fire :(

@fredb827 the problem is on two devices. My iPhone and my Fire 🤷‍♀️