I also have had the same problem - and have done exactly as Caz - I did all the video suggestions and still stuck on 4%. Seriously they need to work it out... Care King no help.... Frustrated! I have tried everything. Nothing worked for me either. I understand there are alot of frustrated Australians out there, who are…
If you haven't already done so, go through the steps in the video below, it may help get you reconnected again! https://www.youtube.com/watch?v=OESCE4Jj2tU This does not help.