CandyJJ Level 2

I'm having the same issue

What do you mean by "was at 36 points to get my prize"? Looking at the Wiki page for 2296 but don't see the correlation http://candycrush.wikia.com/wiki/Level_2296 When you collect the candy with the "c" around it and get a certain amount you get prizes. I was at the "36" count but not only didn't it give me prizes but…