Georgie_Parr

Level 1

Please also see this thread: https://care.king.com/en/candy-crush-saga/i-ve-installed-the-app-candy-crush-saga-on-my-lumia-530-phone-twice Seems 'ad id' in the system settings can solve the issue Thank you so much for your help - this has solved the issue. What a relief :-)

Hi Georgie! Nokia 625 is a Windows Mobile phone, right? Try rebooting the mobile. Did you connect the game to Facebook? If yes, then all your progress is restored there and you could try an un-install/re-install followed by a re-connect to Facebook to see if that could solve the matter. Cheers :-) Thanks for your help. I…