Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
Comments
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Hi Gertrude, Thanks to Laura's help I've jumped in on both games to give you a small compensation for the issues. I'm sorry that this happened to you but at least now you know! As she mentioned, boosters and lives are local (unless you play on PC) and they stay with that device. I hope this compensation alleviates a bit…
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Hello Gertrude. It is because your boosters are saved locally on the device you're playing on, so when you download the game on a different device, those boosters stay on the old one. Any gold (and boosters I believe) you have bought will be transfered since that is on your account, assuming you were connected to the game…
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And of course no one ever responds. It's just a kick in the teeth, all they want is your money.
