Hershey12 Newbie

I have had the same issue for several weeks on an Android phone. unable to take advantage of the extra spins, boosters, etc. Very frustrating and losing interest in playing the game. They don't seem to care about fixing the problem. 

I have had the problem with the black screen with an x to close it for several weeks. Can't win any extra plays or boosters. Losing interest in playing the game since the problem isn't resolved.