Lady_Choo

Moderator

Good morning 👋 Not everyone gets mystery mountain at this time, they use a random group for testing purposes so if you're not in it, you won't see it. You might get it in future though 🙂

Good morning! Facebook has an outage right now with the games, the studio are working on fixing it.

Hi and good morning to you both! Yes the games are down and they are working on the problem , you can read about it here 😊 https://community.king.com/en/blog/kb/articles/2342-known-issue-facebook-outage

It went down around 11pm uk time. All King games are down as far as I know, but you'd need to contact support from within the game to ask about compensation 🙂

Ah Got you! I play via the kingdom too so no outages for us. Can I ask you to log out, then log back in again and see if everything appears? If it doesn't, you would need to contact player support from within the game. Tell them you have lost items and they can check your account and look into it for you. Hopefully the…

I agree, I will keep fingers crossed for you 🤞🏻

I understand that. Unfortunately we cannot do anything about that here, but when its up and running, its always worth sending a message through to player support and ask them if they can do something. They might not, and I know they cannot reinstate the log in streak, but it won't hurt to ask 🤗

Hiya both of you. Yes there is a Facebook issue and all King games have vanished. You can still play any games on the windows 10 app or mobiles, they just won't connect right now. But they are aware of it and are working on getting them all back asap 🤗

They are doing their best trying to get it up and running again as soon as they can. It is a Facebook issue and King are aware. Its affecting all king games right now 🤔

Hi, you won't be able to right now as there is a Facebook outage. You can still play, but progress will sync when its back up and running 🙂