LoFiGummy

Community Manager

Hi there, sorry to hear that! I would try these steps first of all to make sure that nothing went wrong when collecting the reward: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Connection: Use WiFi instead of cellular data. Clear Cache: 🤖…

Hi there, do you mean that you lost your progress? Did something change recently for your game, such as changing a device or reinstalling the game? To be able to save your progress, you will need to have an account in game, so make sure to log into the account if you haven't already!

I posted in a different thread similar to this one, so I thought I could share my response here as well! I've personally gathered all of the feedback from the players and I've been talking to the studio about your reactions. The studio is very aware of your opinions, and as they've done in the past - they will take a look…

Hey everyone in here! To be clear @JuliaMiller we do appreciate the feedback, but as long as it follows our House Rules. As for the companions, which are being referred to in this thread start - I want to also note that I've personally gathered all of the feedback from the players and I've been talking to the studio about…

Hi there and welcome to the community! As for the daily boosters it sounds like it could be that it could be on a temporary break for you as a lot of new features have been introduced to the game lately, the balance of the events sometimes change for players. To ensure that you have everything you need though, please make…

Thanks for the feedback! Thanks for sharing this as well, I'm wondering if you think there's a better way to communicate that you have these and can use them? Or how did you notice that you could use them in the end? Thanks for the thorough explanation, do you think this is a fun system? Wondering if others also know about…

I don't mind other players getting help to be a part of the community but perhaps we can stay on topic for this one and then we can we could have signatures in a separate thread. 😊

Hi there, do you get any type of error message when you try to use them? It may be that your internet connection is not stable. I would recommend the following: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Connection: Use WiFi instead of cellular data.…

Hi there, I had a look around and found this video that might be helpful for you: As for the "White dots" are you referring to the Sugar Chests at the bottom left? These have to be unlocked in a specific order, so try to hit the ones with the least amount of details and then try to work yourself downwards like shown in the…

Hi there, this sounds like it is a security measurement on your device to prevent non-approved purchases. Please have a look at the settings of your device or Microsoft support for more information. You can also try to change your payment option in settings to see if that helps!