LoFiGummy

Community Manager

Hi there, sorry I'm not entirely sure that I follow, have you had problems with an in-game event in the game Candy Crush Soda Saga? If you can give more details to the event, or your issue we're here to help!

Hi there, sorry to hear that - looking at these pictures I can't tell which platform your playing on. Are you on Android or iOS? If you're using PIX on Android it unfortunately may not be supported, and we recommend you try another type of payment method. I would also check the settings in your store to make sure that…

Hi there, did you perhaps lose your progress in the game? In that case it would be helpful if you log into your account so that you can retrieve them again, you can read more on the following link: I can't find my progress in the game – How to retrieve your levels – King General

Hi there, that sounds super frustrating! I hope you can take a break first before trying again. I had a look and found this video on YouTube which might give you some pointers in how to move forward! Let me know if it helps!

Hi there, are you looking for the friends you have in-game here on the forum? The website unfortunately isn't connected to the game, but you can make a thread and find new friends in the Discussion section!

Hi there, if you're using 3rd party payment methods like PIX it may not work for you, and I would try some other way. What store and service are you trying to purchase with? If you keep having this problem I would also try the following steps: Restart: Force close apps and restart your device. Updates: Check that you have…

Hi there, are you saying that you had Episode Race in the game previously but no longer see it? For any problems please try the following first of all: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Connection: Use WiFi instead of cellular data. Clear…

Hi there! Perhaps this video can help you, it was uploaded 1 year ago for this specific level:

Hi there, perhaps this video can help you? It was uploaded 7 months ago, and may give you some pointers!

Hi there, sorry to hear that! What event are you specifically referring to? And do you happen to have any screenshots of this issue?