LoFiGummy

Community Manager

Hi @paulacalb Thanks for reporting this, and I’m sorry you didn’t receive your reward! We’ve seen some Bubblegum Buddies issues where player progress resets or rewards can’t be claimed, and these problems have already been reported to the Studio for investigation. In Bubblegum Buddies, players win levels, collect Bubblegum…

You've now been added @LauraLMason 😊

Hey there @mauricioilka, this is something affecting players primarily in Brazil, to fix it - you will have to update your settings with your birth date on your device: 🤖 Google Play To change the age on your Google account, you need to edit your birthday. Just sign in to your Google Account, click Personal info,…

Hi @utsavsainii Thanks for reaching out, and I’m really sorry this has been so frustrating to deal with. Video ads in Candy Crush Saga are not a permanent feature. They can appear and disappear over time, are only available to some players, accounts, and devices at certain times, and the rewards offered can also vary. That…

Thank you for everyone who participated in this weeks discussion! It's great to see the polls back and it's nice to see that we have diverse playstyles in Soda 😊 Thank you and see you in the next weekly discussion! 😊

Due to a new law, players in Brazil are required to verify their age on their chosen platform to be able to play certain games, to do this - you can change your settings for your device: 🤖 Google Play To change the age on your Google account, you need to edit your birthday. Just sign in to your Google Account,…

Hey there everyone in this thread, we now have an update on this issue, please follow these steps below: Due to a new law, players in Brazil are required to verify their age on their chosen platform to be able to play certain games, to do this - you can change your settings for your device: 🤖 Google Play To change the age…

You can find the general thread about this issue here where we will share more updates:

Hey there @Mi2009, thank you for your message. This is a bug that we're currently investigating, you can follow the updates here:

Hey there @joaopauloit, thank you for your message. This is a bug that we're currently investigating, you can follow the updates here: